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isPartOf:"Client centricity : relationship management in banking"
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"The journal of services marketing"
~person:"Olsen, Svein O."
~person:"Terres, Mellina da Silva"
~subject:"Consumer behaviour"
~subject:"Database marketing"
~subject:"Dienstleistungsqualität"
~subject:"Spanien"
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Consumer behaviour
Database marketing
Dienstleistungsqualität
Spanien
Customer retention
2
Konsumentenverhalten
2
Kundenbindung
2
Beziehungsmarketing
1
Comparison
1
Confidence
1
Consumer behavior
1
Customer loyalty
1
Customer satisfaction
1
Decision
1
Denmark
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Dienstleistungsmarketing
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Dänemark
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Eating habit
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Ernährungsverhalten
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Fischereiprodukt
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Fishery product
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Healthcare
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High-consequence decisions
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Household
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Kundenzufriedenheit
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Loyalty
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Privater Haushalt
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Relationship marketing
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Service marketing
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Service quality
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Services marketing
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Spain
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Structural equation model
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Strukturgleichungsmodell
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Trust
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Olsen, Svein O.
Terres, Mellina da Silva
Pérez, Andrea
2
Rodríguez del Bosque, Ignacio A.
2
Basso, Kenny
1
Bijmolt, Tammo H. A.
1
Brunsø, Karen
1
Coussement, Kristof
1
Fraering, Martin
1
Fullerton, Gordon
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Hansen, Håvard
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Melnyk, Valentyna
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Minor, Michael
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Mittal, Banwari
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Ramanathan, Ramakrishnan
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Sallis, James E.
1
Salmones, María del Mar García de los
1
Samuelsen, Bendik M.
1
Santos, Christiane Pizzutti dos
1
Tudoran, Ana Alina
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Verbeke, Willem J. M. I.
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Client centricity : relationship management in banking
European journal of marketing : EJM
The journal of services marketing
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ECONIS (ZBW)
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Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
2
Extending the prevalent consumer loyalty modelling : the role of habit strength
Olsen, Svein O.
;
Tudoran, Ana Alina
;
Brunsø, Karen
; …
- In:
European journal of marketing : EJM
47
(
2013
)
1/2
,
pp. 303-323
Persistent link: https://www.econbiz.de/10009718525
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