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isPartOf:"Client centricity : relationship management in banking"
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"The journal of services marketing"
~subject:"Database marketing"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Customer retention"
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Database marketing
Dienstleistungsqualität
Customer retention
13
Kundenbindung
11
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9
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9
Beziehungsmarketing
8
Customer satisfaction
8
Kundenzufriedenheit
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Customer loyalty
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Service quality
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Bank marketing
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Bankmarketing
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Client centricity : relationship management in banking
European journal of marketing : EJM
The journal of services marketing
Journal of retailing and consumer services
11
The service industries journal
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Asia Pacific journal of marketing and logistics
3
Gabler Edition Wissenschaft
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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Management science : journal of the Institute for Operations Research and the Management Sciences
3
Services marketing quarterly
3
Cogent business & management
2
International journal of services and operations management : IJSOM
2
Journal for global business advancement : JGBA
2
Journal of business economics and management
2
Journal of business research : JBR
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Journal of contemporary management : JMC
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of hospitality marketing & management
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Journal of service management
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Journal of the Academy of Marketing Science
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Marktorientiertes Management
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Nomos eLibrary / Wirtschaft
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Reihe Dienstleistungsmanagement | Dienstleistungsmarketing
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Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
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The journal of applied business research
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Academic journal of economic studies
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Advances in hospitality and leisure
1
Bangladesh journal of political economy
1
Benchmarking : an international journal
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Benchmarking : an international journal ; BIJ
1
Betriebswirtschaftliche Forschung und Praxis : BFuP
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Brand management ; Vol. 2
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British journal of management : BJM
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Business and management issues in the global and digital era : Indonesian perspectives
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Business performance measurement and management
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ECONIS (ZBW)
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Retrospective: why do customers switch? : the dynamics of satisfaction versus loyalty
Mittal, Banwari
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 569-575
Persistent link: https://www.econbiz.de/10011634990
Saved in:
2
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
3
Improving customer retention management through cost-sensitive learning
Coussement, Kristof
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 477-496
Persistent link: https://www.econbiz.de/10010371318
Saved in:
4
The moderating effect of normative commitment on the service quality-customer retention relationship
Fullerton, Gordon
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 657-673
Persistent link: https://www.econbiz.de/10010371627
Saved in:
5
Investigating the impact of resource capabilities on customer loyalty : a structural equation approach for the UK hotels using online ratings
Ramanathan, Usha
;
Ramanathan, Ramakrishnan
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 404-415
Persistent link: https://www.econbiz.de/10010127928
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