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isPartOf:"Discussion paper series / IZA"
~isPartOf:"International journal of intelligent enterprise : IJIE"
~isPartOf:"SA journal of human resource management : SAJHRM"
~subject:"Burnout"
~subject:"South Africa"
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Burnout
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Call centre
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Callcenter
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Arbeitsproduktivität
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Employee retention
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job burnout
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2007-2010
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Discussion paper series / IZA
International journal of intelligent enterprise : IJIE
SA journal of human resource management : SAJHRM
Managing service quality : MSQ ; an international journal
2
Academy of Management journal : AMJ
1
Human resource management journal
1
International journal of management development : IJMD
1
Journal of career development
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Journal of vocational behavior
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The state of labour : the global financial crisis and its impact
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ECONIS (ZBW)
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1
Psychological capital, job demands and organisational commitment of employees in a call centre in Durban, South Africa
Pillay, Kreshona
;
Buitendach, Johanna H.
;
Kanengoni, Herbert
- In:
SA journal of human resource management : SAJHRM
12
(
2014
)
1
,
pp. 249-261
Persistent link: https://www.econbiz.de/10011348645
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2
The job demands-resources model of work engagement in South African call centres
Rensburg, Yolandi Janse van
;
Boonzaier, Billy
; …
- In:
SA journal of human resource management : SAJHRM
11
(
2013
)
1
,
pp. 259-271
Persistent link: https://www.econbiz.de/10010385395
Saved in:
3
The impact of role stressors and work overload on job burnout
Surana, Shilpa Jain
;
Singh, Anup K.
- In:
International journal of intelligent enterprise : IJIE
2
(
2013/14
)
1
,
pp. 64-83
Persistent link: https://www.econbiz.de/10010252993
Saved in:
4
The efficiency and quality dilemma : what drives South African call centre management performance indicators?
Banks, Diane
;
Roodt, Gert
- In:
SA journal of human resource management : SAJHRM
9
(
2011
)
1
,
pp. 55-71
Persistent link: https://www.econbiz.de/10009574182
Saved in:
5
The development of a hassle-based diagnostic scale for predicting burnout in call centres
Visser, Willie A.
;
Rothmann, Sebastiaan
- In:
SA journal of human resource management : SAJHRM
7
(
2009
)
1
,
pp. 92-99
Persistent link: https://www.econbiz.de/10003993087
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