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isPartOf:"Discussion paper series / IZA"
~isPartOf:"The journal of services marketing"
~subject:"Arbeitszufriedenheit"
~subject:"India"
~type:"article"
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Arbeitszufriedenheit
India
Call centre
8
Callcenter
8
Dienstleistungsqualität
4
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4
Beziehungsmarketing
3
Consumer behaviour
3
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Ashill, Nicholas J.
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Budhwar, Pawan S.
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Malhotra, Neeru
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Mukherjee, Avinandan
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Rod, Michel
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Discussion paper series / IZA
The journal of services marketing
The next available operator : managing human resources in Indian business process outsourcing industry
8
The international journal of human resource management
5
New technology, work and employment
4
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
3
The service industries journal
3
Work, employment & society : a journal of the British Sociological Association
3
Administrative Sciences : open access journal
2
Case studies on outsourcing trends ; Vol. 1
2
Employee relations
2
Industrial relations : a journal of economy & society
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Industrial relations journal
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International journal of intelligent enterprise : IJIE
2
Journal of vocational behavior
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Organizing and managing in the era of globalization
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SA journal of human resource management : SAJHRM
2
Work and life in the global economy : a gendered analysis of service work
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Acceptance and mindfulness at work : applying acceptance and commitment therapy and relational frame theory to organizational behavior management
1
Asia Pacific : journal of human resources
1
Asia Pacific journal of human resources : APJHR
1
Asia-Pacific journal of business administration
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
British journal of industrial relations : BJIR ; an international journal of employment relations
1
Brookings trade forum
1
Business research quarterly : BRQ
1
Business, mangagement and economics engineering : BMEE
1
Career development international : the journal for executive, consultants, academics and individuals
1
Development and change
1
Developments in the call centre industry : analysis, changes, and challenges
1
Economic and industrial democracy : EID ; an international journal
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Entrepreneurship development in India
1
European journal of marketing : EJM
1
European management journal
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Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
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Examining job satisfaction : causes, outcomes, and comparative differences
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Expanding the boundaries of work-family research : a vision for the future
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Global business and organizational excellence : a review of research & best practices
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Global business review
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Global journal of business research : GJBR
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1
Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
2
Problematic customers and turnover intentions of customer service employees
Poddar, Amit
;
Madupalli, Ramana
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 551-559
Persistent link: https://www.econbiz.de/10009672283
Saved in:
3
Insights into the Indian call centre industry : can internal marketing help tackle high employee turnover?
Budhwar, Pawan S.
;
Varma, Arup
;
Malhotra, Neeru
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 351-362
Persistent link: https://www.econbiz.de/10009525728
Saved in:
4
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
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