Problematic customers and turnover intentions of customer service employees
Year of publication: |
2012
|
---|---|
Authors: | Poddar, Amit ; Madupalli, Ramana |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 26.2012, 7, p. 551-559
|
Subject: | Konsumentenverhalten | Consumer behaviour | Amerikaner | Americans | Dienstleistungsberufe | Service workers | Stress | Work stress | Kündigung | Dismissal | Callcenter | Call centre | Indien | India |
-
Influence of customer verbal aggression on employee turnover intention
Li, Xiaoyan, (2013)
-
The call center : enactments of class and nationality in transnational call centers
Mirchandani, Kiran, (2008)
-
Customer aggression, emotional dissonance and employees' well-being
Goussinsky, Ruhama, (2011)
- More ...
-
Problematic customers and turnover intentions of customer service employees
Poddar, Amit, (2012)
-
Problematic customers and turnover intentions of customer service employees
Poddar, Amit, (2012)
-
The role of the seven dimensions of job satisfaction in salesperson's attitudes and behavior
Rutherford, Brian, (2009)
- More ...