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isPartOf:"Erfolgreiche Wege in die integrierte Versorgung : eine betriebswirtschaftliche Analyse"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Quality management journal : QMJ"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Medizinische Versorgung"
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Kundenzufriedenheit
Gesundheitsversorgung
93
Health care
93
Gesundheitswesen
59
Health care system
59
Hospital
39
Krankenhaus
39
Dienstleistungsqualität
31
Service quality
31
Quality management
22
Qualitätsmanagement
22
Patienten
16
Patients
16
Deutschland
12
Germany
12
Healthcare
12
Customer satisfaction
11
healthcare
10
Artificial intelligence
9
Innovation
9
Künstliche Intelligenz
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Lieferkette
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Supply chain
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Innovation management
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Innovationsmanagement
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Consumer behaviour
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Konsumentenverhalten
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USA
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lean
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Household
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Lean Management
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Lean Production
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Lean management
5
Lean production
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Nursing profession
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Pflegeberufe
5
Privater Haushalt
5
Betriebliche Wertschöpfung
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Beziehungsmarketing
4
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11
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11
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English
11
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Fredendall, Lawrence D.
3
Choi, Yunsik
2
Ferrand, Yann B.
2
Gallan, Andrew S.
2
McColl-Kennedy, Janet R.
2
Pirrallo, Ronald G.
2
Weathers, Danny
2
Aloini, Davide
1
Barakshina, Tatiana
1
Bitner, Matthew
1
Bitner, Matthew D.
1
Boakye, Kwabena G.
1
Cheah, Jun-Hwa
1
Danaher, Tracey S.
1
Dhakate, Nikhil
1
Figueiredo, Bernardo
1
Gloor, Peter A.
1
Go Jefferies, Josephine
1
Gollnhofer, Johanna Franziska
1
Harding, Rosanna
1
Hibbert, Sally
1
Johnson, Dana M.
1
Joshi, Rohit
1
Latham, John R.
1
Lervik-Olsen, Line
1
Luca, Nadina
1
Musitano, Anne
1
Ojo, Adedapo Oluwaseyi
1
Orsingher, Chiara
1
Peak, Daniel A.
1
Pochiero, Federica
1
Prybutok, Victor R.
1
Qin, Hong
1
Roth, Aleda
1
Roy, Sanjit
1
Russell, Roberta S.
1
Schulingkamp, Ronald C.
1
Siemens, Jennifer
1
Siemens, Jennifer C.
1
Spanjol, Jelena
1
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Erfolgreiche Wege in die integrierte Versorgung : eine betriebswirtschaftliche Analyse
Journal of business research : JBR
Quality management journal : QMJ
Health marketing quarterly
16
Health care management review : HCM review
11
International journal of quality & reliability management
8
International journal of hospitality management
7
Journal of health organization and management
7
Total quality management & business excellence
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
International journal of productivity and quality management : IJPQM
6
The TQM journal : the international review of organizational improvement
6
The service industries journal
6
International journal of pharmaceutical and healthcare marketing : IJPHM
5
Technological forecasting & social change : an international journal
5
International journal of services and operations management : IJSOM
4
Services marketing quarterly
4
Australasian marketing journal
3
Cogent business & management
3
International journal of pharmaceutical and healthcare marketing
3
International journal of quality and service sciences
3
International journal of services, economics and management
3
Journal of industrial engineering and management : JIEM
3
Journal of service management
3
The journal of services marketing
3
WINEG Wissen
3
Accounting and taxation review : A&TR
2
Argumenta oeconomica
2
Benchmarking : an international journal ; BIJ
2
CEB working paper / Université Libre de Bruxelles, Solvay Brussels School of Economics and Management, Centre Emile Bernheim
2
International journal of consumer studies
2
International journal of health economics and management
2
International journal of management and marketing research : IJMMR
2
International journal of process management and benchmarking : IJPMB
2
International journal of production economics
2
International journal of services and operations management
2
Inventi impact: service sector
2
Journal of medical marketing : device, diagnostic and pharmaceutical marketing
2
Journal of operations management
2
Journal of service research : JSR
2
Omega : the international journal of management science
2
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ECONIS (ZBW)
11
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1
Nurses perception of a hospital's process improvement on patient satisfaction
Choi, Yunsik
;
Fredendall, Lawrence D.
;
Roth, Aleda
; …
- In:
Quality management journal : QMJ
31
(
2024
)
2
,
pp. 77-101
Persistent link: https://www.econbiz.de/10014545357
Saved in:
2
Classification of reviews of e-healthcare services to improve patient satisfaction : insights from an emerging economy
Dhakate, Nikhil
;
Joshi, Rohit
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304055
Saved in:
3
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
4
Patient satisfaction in emergency department : unveiling complex interactions by wearable sensors
Stefanini, Alessandro
;
Aloini, Davide
;
Gloor, Peter A.
; …
- In:
Journal of business research : JBR
129
(
2021
),
pp. 600-611
Persistent link: https://www.econbiz.de/10012509712
Saved in:
5
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
6
Measuring the influence of service quality on patient satisfaction in Malaysia
Tan, Christine Nya-Ling
;
Ojo, Adedapo Oluwaseyi
;
Cheah, …
- In:
Quality management journal : QMJ
26
(
2019
)
3
,
pp. 129-143
Persistent link: https://www.econbiz.de/10012309537
Saved in:
7
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
8
Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.
;
Siemens, Jennifer
;
Weathers, Danny
; …
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
Saved in:
9
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
10
SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
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