Nurses perception of a hospital's process improvement on patient satisfaction
Year of publication: |
2024
|
---|---|
Authors: | Choi, Yunsik ; Fredendall, Lawrence D. ; Roth, Aleda ; Musitano, Anne ; Harding, Rosanna |
Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 2575-6222, ZDB-ID 2159832-0. - Vol. 31.2024, 2, p. 77-101
|
Subject: | empowerment | front-line nurses | goal | healthcare operations | patient focus | patient satisfaction | process improvement | productivity | quality of care | Krankenhaus | Hospital | Pflegeberufe | Nursing profession | Gesundheitsversorgung | Health care | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Prozessmanagement | Business process management | Qualitätsmanagement | Quality management |
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