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isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of contemporary hospitality management"
~person:"Chow, Cheris W. C."
~subject:"Arbeitspsychologie"
~subject:"Dienstleistungsqualität"
~type:"article"
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Arbeitspsychologie
Dienstleistungsqualität
Arbeitsverhalten
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Beziehungsmarketing
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Customer participation
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Customer service
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Extra-role service behavior
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Kundenservice
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Salespeople
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Chow, Cheris W. C.
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European journal of marketing : EJM
International journal of contemporary hospitality management
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Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
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