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isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of business-to-business marketing"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of retailing"
~subject:"Arbeitsverhalten"
~subject:"Marketingmanagement"
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Search: subject_exact:"Salespersons"
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Arbeitsverhalten
Marketingmanagement
Salespeople
119
Verkaufspersonal
119
Selling
39
Verkauf
39
Beziehungsmarketing
36
Relationship marketing
36
B-to-B-Marketing
25
Business-to-business marketing
25
Arbeitszufriedenheit
21
Job satisfaction
21
Arbeitsleistung
20
Job performance
20
Consumer behaviour
15
Einzelhandel
15
Konsumentenverhalten
15
Retail trade
15
Work behaviour
15
Leistungsmotivation
14
Work motivation
14
Customer satisfaction
12
Kundenzufriedenheit
12
Lieferantenmanagement
12
Sales
12
Stress
12
Supplier relationship management
12
Work stress
12
Emotion
11
Customer service
10
Dienstleistungsqualität
10
Employee retention
10
Kundenservice
10
Mitarbeiterbindung
10
Service quality
10
Führungsstil
9
Leadership style
9
Führungskräfte
8
Managers
8
USA
8
United States
8
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Hughes, Douglas E.
2
Richards, Keith A.
2
Zablah, Alex R.
2
Armstrong, Steven J.
1
Artis, Andrew B.
1
Askew, Matthew A
1
Bachrach, Daniel G.
1
Baker, Thomas L.
1
Baldus, Brian
1
Bande, Belen
1
Bartholomew, Darrell E.
1
Beitelspacher, Lauren Skinner
1
Bhattacharya, C. B.
1
Blazevic, Vera
1
Brown, Tom
1
Calantone, Roger J.
1
Cheng, Bao
1
Ching, Lim Ai
1
Danaher, Tracey S.
1
Fergurson, J. Ricky
1
Fleming, David E.
1
Franke, George R.
1
Fu, Frank Q.
1
Grewal, Rajdeep
1
Guo, Weining
1
Harris, Eric G.
1
Harris, Lloyd C.
1
He, Hongwei
1
Jaramillo, Fernando
1
Jasmand, Claudia
1
Jones, Eli
1
Kim, Peter Beomcheol
1
Kim, Seongseop
1
Kim, Seontaik
1
Korschun, Daniel
1
Kruesi, Michael Alexander
1
Lee, Na Young
1
Levihn, Fabian
1
Levihn, Ulrika
1
Li, Shanshi
1
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European journal of marketing : EJM
International journal of hospitality management
Journal of business-to-business marketing
Journal of marketing
Journal of retailing
Industrial marketing management : the international journal for industrial and high-tech firms
25
The journal of personal selling & sales management : JPSSM
20
Journal of business research : JBR
19
Journal of retailing and consumer services
9
The journal of business & industrial marketing
8
Journal of the Academy of Marketing Science
6
Journal of business ethics : JOBE
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
Journal of personal selling & sales management
4
Journal of service research : JSR
4
Marketing intelligence & planning
3
Psychology & marketing
3
SpringerLink / Bücher
3
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
2
International journal of bank marketing
2
International journal of contemporary hospitality management
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of managerial issues : JMI
2
Journal of marketing theory and practice
2
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
2
Journal of service research
2
Market : review for marketing theory and practice
2
Naše gospodarstvo : NG
2
Service business
2
Springer eBook Collection / Business and Economics
2
The international journal of bank marketing : IJBM
2
The international journal of human resource management
2
The service industries journal
2
Tourism management : research, policies, practice
2
Academy of Management journal : AMJ
1
Asia Pacific journal of marketing and logistics
1
Asian business & management
1
Asian journal of management cases
1
Australasian marketing journal
1
Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management
1
Business Guides on the Go
1
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ECONIS (ZBW)
20
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1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
3
Value-based selling capability : antecedents and implications for B2B sales performance
Liu, Yanzhe
;
Zhao, Xiaoyu
;
Wang, Tao
- In:
Journal of business-to-business marketing
30
(
2023
)
4
,
pp. 395-418
Persistent link: https://www.econbiz.de/10014447809
Saved in:
4
Reducing salesperson turnover intentions via organizational market orientation and selective hiring : a job demand-resources approach
Fleming, David E.
;
Artis, Andrew B.
;
Harris, Eric G.
; …
- In:
Journal of business-to-business marketing
29
(
2022
)
3/4
,
pp. 247-269
Persistent link: https://www.econbiz.de/10013417380
Saved in:
5
Fostering employee-customer identification : the impact of relational job design
Li, Yan
;
Guo, Weining
;
Armstrong, Steven J.
;
Xie, Yi
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495023
Saved in:
6
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
7
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
8
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
9
Servant leadership, proactive work behavior, and performance overall rating : testing a multilevel model of moderated mediation
Varela, Jose A.
;
Bande, Belen
;
Río Araujo, Marisa del
; …
- In:
Journal of business-to-business marketing
26
(
2019
)
2
,
pp. 177-195
Persistent link: https://www.econbiz.de/10012196284
Saved in:
10
Sales representative departures and customer reassignment strategies in business-to-business markets
Shi, Huanhuan
;
Sridhar, Shrihari
;
Grewal, Rajdeep
; …
- In:
Journal of marketing
81
(
2017
)
2
,
pp. 25-44
Persistent link: https://www.econbiz.de/10011697520
Saved in:
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