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isPartOf:"Grundlagen des After Sales Marketing"
~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~isPartOf:"The journal of applied business research"
~subject:"Customer retention"
~subject:"Kundenbindung"
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Kundenbindung
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Grundlagen des After Sales Marketing
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
The journal of applied business research
SpringerLink / Bücher
7
Springer eBook Collection / Business and Economics
3
Journal of contemporary management : JMC
2
Zukunft im Handel : Studien für die Praxis
2
Academy of Management journal : AMJ
1
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
1
Australasian marketing journal
1
Betriebswirtschaftliche Aspekte lose gekoppelter Systeme und Electronic Business
1
Business Analytics
1
Business and Economic Research : BER
1
Business process management journal
1
Dienstleistungsmanagement, Dienstleistungsmarketing
1
Edition Logistik
1
Europäische Hochschulschriften / 5
1
Gabler Edition Wissenschaft
1
Gabler Edition Wissenschaft / Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim
1
Hamburger Schriften zur Marketingforschung
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business
1
International journal of contemporary hospitality management
1
International journal of logistics systems and management
1
International journal of management development : IJMD
1
International journal of services and operations management : IJSOM
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of marketing theory and practice
1
Journal of retailing and consumer services
1
Journal of service theory and practice
1
Journal of transport economics & policy : JTEP
1
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MIS quarterly executive
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Markt- und Absatzprognosen : Modelle, Methoden, Anwendung
1
Nomos eLibrary / Sozial- und Wirtschaftswissenschaften
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Orell Füssli Management
1
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1
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1
Die Bedeutung von Dienstleistungen
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457863
Saved in:
2
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
Saved in:
3
The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation
Sousa, Rui
;
Voss, Christopher A.
- In:
International journal of operations & production …
29
(
2009
)
8
,
pp. 834-864
Persistent link: https://www.econbiz.de/10009523754
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