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isPartOf:"Grundlagen des After Sales Marketing"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The journal of applied business research"
~subject:"Customer retention"
~subject:"Kundenbindung"
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Search: subject_exact:"Returns management"
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Customer retention
Kundenbindung
Customer service
88
Kundenservice
88
Dienstleistungsqualität
65
Service quality
65
Customer satisfaction
52
Kundenzufriedenheit
52
Consumer behaviour
45
Konsumentenverhalten
45
Beziehungsmarketing
39
Relationship marketing
39
Dienstleistungssektor
13
Einzelhandel
13
Retail trade
13
Service industry
13
Emotion
12
Satisfaction
12
Beschwerdemanagement
11
Complaint management
11
Service failure
8
Arbeitsverhalten
6
Arbeitszufriedenheit
6
Job satisfaction
6
Online retailing
6
Online-Handel
6
Service encounters
6
Service recovery
6
Work behaviour
6
Artificial intelligence
5
Künstliche Intelligenz
5
Mobile communications
5
Mobilkommunikation
5
Salespeople
5
Service encounter
5
Verkaufspersonal
5
Viral marketing
5
Virales Marketing
5
Customer loyalty
4
Customer value
4
Dienstleistung
4
Emotional intelligence
4
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Grundlagen des After Sales Marketing
Journal of retailing and consumer services
The journal of applied business research
SpringerLink / Bücher
7
Springer eBook Collection / Business and Economics
3
Journal of contemporary management : JMC
2
Zukunft im Handel : Studien für die Praxis
2
Academy of Management journal : AMJ
1
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
1
Australasian marketing journal
1
Betriebswirtschaftliche Aspekte lose gekoppelter Systeme und Electronic Business
1
Business Analytics
1
Business and Economic Research : BER
1
Business process management journal
1
Dienstleistungsmanagement, Dienstleistungsmarketing
1
Edition Logistik
1
Europäische Hochschulschriften / 5
1
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1
Gabler Edition Wissenschaft / Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim
1
Hamburger Schriften zur Marketingforschung
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business
1
International journal of contemporary hospitality management
1
International journal of logistics systems and management
1
International journal of management development : IJMD
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services and operations management : IJSOM
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of marketing theory and practice
1
Journal of service theory and practice
1
Journal of transport economics & policy : JTEP
1
Law and economics
1
MIS quarterly executive
1
Markt- und Absatzprognosen : Modelle, Methoden, Anwendung
1
Nomos eLibrary / Sozial- und Wirtschaftswissenschaften
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Orell Füssli Management
1
Pocket-Power
1
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
1
Research monograph
1
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Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
Saved in:
2
Die Bedeutung von Dienstleistungen
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457863
Saved in:
3
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
Saved in:
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