//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Grundlagen des After Sales Marketing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The service industries journal"
~subject:"Customer integration"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Returns management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer integration
Customer service
51
Kundenservice
51
Dienstleistungsqualität
22
Service quality
22
Beziehungsmarketing
18
Customer satisfaction
18
Kundenzufriedenheit
18
Relationship marketing
18
Beschwerdemanagement
10
Complaint management
10
Dienstleistungssektor
9
Service industry
9
Consumer behaviour
8
Konsumentenverhalten
8
Dienstleistung
6
Services
6
Salespeople
5
Verkaufspersonal
5
Kundenintegration
4
Lieferkette
4
Supply chain
4
Confidence
3
Contract theory
3
Customer value
3
Erfolgsfaktor
3
Kundenwert
3
Measurement
3
Messung
3
Success factor
3
Vertragstheorie
3
Vertrauen
3
Aerospace industry
2
Artificial intelligence
2
Bank
2
Business process management
2
Dienstleistungsmanagement
2
E-commerce
2
Electronic Commerce
2
Emotion
2
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Chen, Wun-hwa
1
Chiang, Ai-hsuan
1
Edvardsson, Bo
1
Medler-Liraz, Hana
1
Seger-Guttmann, Tali
1
Tronvoll, Bård
1
Tuan Nguyen
1
Wu, Soushan
1
Xu, Yingzi
1
more ...
less ...
Published in...
All
Grundlagen des After Sales Marketing
Management science : journal of the Institute for Operations Research and the Management Sciences
The service industries journal
The journal of services marketing
9
Journal of business research : JBR
6
Journal of retailing and consumer services
3
Journal of service management
3
European journal of marketing
2
Journal of service research
2
Journal of service research : JSR
2
Journal of service theory and practice
2
Asia Pacific journal of innovation and entrepreneurship : APJIE
1
Beiträge zur Dienstleistungsmarketing-Forschung : aktuelle Forschungsfragen und Forschungsergebnisse ; [14. Workshop Dienstleistungsmarketing 2010]
1
Creativity and innovation management
1
Customer Relationship Management : the ultimate guide to efficient use of CRM
1
Dienstleistungscontrolling
1
Electronic markets : the international journal on networked business
1
European journal of marketing : EJM
1
Human resource development quarterly
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information technology and product development
1
International journal of bank marketing
1
International journal of consumer studies
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of hospitality management
1
International journal of quality and service sciences
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of services and standards
1
International review on public and non-profit marketing
1
Journal of Islamic marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of nonprofit & public sector marketing
1
Journal of strategic marketing
1
Journal of the Academy of Marketing Science
1
Kundenintegration & Customer Empowerment
1
Kundenintegration 2.0
1
MIT sloan management review
1
Management decision : MD
1
Managing global supply chain relationships : operations, strategies and practices
1
Markenbrand : die Strategiequelle ; Zeitschrift für Markenstrategie
1
more ...
less ...
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
2
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
3
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
4
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->