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isPartOf:"Human performance"
~isPartOf:"European journal of marketing"
~isPartOf:"Psychology & marketing"
~subject:"Customer service"
~subject:"Organizational behaviour"
~subject:"Verkaufspersonal"
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Search: subject_exact:"Verkaufspersonal"
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Customer service
Organizational behaviour
Verkaufspersonal
Salespeople
28
Selling
11
Verkauf
11
Beziehungsmarketing
6
Relationship marketing
6
Arbeitsverhalten
5
Work behaviour
5
Consumer behaviour
4
Customer satisfaction
4
Dienstleistungsqualität
4
Einzelhandel
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Kundenzufriedenheit
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Job satisfaction
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China
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Führungsstil
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Kundenintegration
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28
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Agnihotri, Raj
2
Bagozzi, Richard P.
2
Belschak, Frank
2
Itani, Omar S.
2
Plangger, Kirk
2
Verbeke, Willem J. M. I.
2
Alavi, Sascha
1
Andras, Trina Larsen
1
Badrinarayanan, Vishag
1
Bonetti, Francesca
1
Born, Marise Ph.
1
Cai, Feng
1
Campbell, Colin L.
1
Cheng, Zixuan Mia
1
Chonko, Lawrence B.
1
Classen, Moritz
1
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1
Dolinski, Dariusz
1
FerrÃn, Pilar Fernández
1
Friedli, Thomas
1
Grandey, Alicia
1
Guan, Chong
1
Henneberg, Stephan
1
Hill, Sally Rao
1
Hoffmann, Clara
1
Hur, Won-Moo
1
Ifie, Kemefasu
1
Ivens, Björn Sven
1
Jain, Ajay K.
1
Jarman, Matthew S.
1
Jiang, Wan
1
Keh, Hean Tat
1
Krafft, Manfred
1
Kramer, Victoria
1
Krauss, Autumn D.
1
Kulesza, Wojciech
1
Leischnig, Alexander
1
Li, Xuan
1
Linden, Dimitri van der
1
Liu, Zhiying
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Human performance
European journal of marketing
Psychology & marketing
Industrial marketing management : the international journal for industrial and high-tech firms
153
The journal of personal selling & sales management : JPSSM
152
Journal of business research : JBR
107
The journal of business & industrial marketing
76
Journal of personal selling & sales management
75
Journal of the Academy of Marketing Science
58
Journal of retailing and consumer services
42
Journal of marketing
37
Journal of business-to-business marketing
32
The service industries journal
28
Journal of marketing theory and practice
25
Journal of retailing
23
SpringerLink / Bücher
22
Journal of business ethics : JOBE
20
Journal of marketing education : JME
20
Journal of marketing research : JMR
19
European journal of marketing : EJM
18
The Oxford handbook of strategic sales and sales management
15
International journal of retail & distribution management
14
Journal of marketing theory and practice : JMTP
13
Journal of service research
12
Journal of service research : JSR
12
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
11
Marketing letters : a journal of research in marketing
11
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
10
Journal of marketing channels : ... distribution systems, strategy, and management
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Marketing intelligence & planning
10
Harvard-Business-Manager : das Wissen der Besten
9
International journal of hospitality management
9
Journal of managerial issues : JMI
9
Journal of strategic marketing
9
Sales management : a multinational perspective
9
Asia Pacific journal of marketing and logistics
8
Harvard business review : HBR
8
Journal of marketing management : MM
8
Journal of marketing research
8
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
8
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ECONIS (ZBW)
28
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1
When and how information and communication technology orientation affects salespeople's role stress : the interplay of salesperson characteristics and environmental complexity
Kramer, Victoria
;
Krafft, Manfred
- In:
European journal of marketing
57
(
2023
)
3
,
pp. 659-682
Persistent link: https://www.econbiz.de/10014225994
Saved in:
2
Do salespeople's online profile pictures predict the number of online reviews? : effect of a babyface
Yim, Alexis
;
Price, Bradley
;
Agnihotri, Raj
;
Cui, Annie Peng
- In:
European journal of marketing
57
(
2023
)
7
,
pp. 1886-1911
Persistent link: https://www.econbiz.de/10014342177
Saved in:
3
How and when does top management interaction with customers impact customer satisfaction?
Ifie, Kemefasu
- In:
European journal of marketing
57
(
2023
)
5
,
pp. 1380-1406
Persistent link: https://www.econbiz.de/10014252295
Saved in:
4
The impact of business-to-business salespeople's social media use on value co-creation and cross/up-selling : the role of social capital
Itani, Omar S.
;
Badrinarayanan, Vishag
;
Rangarajan, Deva
- In:
European journal of marketing
57
(
2023
)
3
,
pp. 683-717
Persistent link: https://www.econbiz.de/10014225997
Saved in:
5
Charting value creation strategies B2B salespeople use throughout the sales process : learning from social media influencers
Cheng, Zixuan Mia
;
Plangger, Kirk
;
Cai, Feng
;
Campbell, …
- In:
European journal of marketing
57
(
2023
)
3
,
pp. 718-744
Persistent link: https://www.econbiz.de/10014226003
Saved in:
6
Sales manager encouragement behavior in value-centered business models
Hoffmann, Clara
;
Alavi, Sascha
;
Schmitz, Christian
- In:
European journal of marketing
57
(
2023
)
3
,
pp. 771-793
Persistent link: https://www.econbiz.de/10014226011
Saved in:
7
Engaging the sales force in digital solution selling : how sales control systems resolve agency problems to create and capture superior value
Tienken, Christoph
;
Classen, Moritz
;
Friedli, Thomas
- In:
European journal of marketing
57
(
2023
)
3
,
pp. 794-833
Persistent link: https://www.econbiz.de/10014226013
Saved in:
8
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
9
When and how sales manager feedback contributes to sales performance : the role of emotional labor and cross-selling
Shin, Yuhyung
;
Hur, Won-Moo
;
Moon, Tae Won
- In:
European journal of marketing
57
(
2023
)
2
,
pp. 599-625
Persistent link: https://www.econbiz.de/10013502597
Saved in:
10
Salesperson moral identity and value co-creation
Itani, Omar S.
;
Chonko, Lawrence B.
;
Agnihotri, Raj
- In:
European journal of marketing
56
(
2022
)
2
,
pp. 500-531
Persistent link: https://www.econbiz.de/10013173438
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