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isPartOf:"Human performance"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~isPartOf:"Journal of personal selling & sales management"
~isPartOf:"Marketing intelligence & planning"
~subject:"Arbeitszufriedenheit"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Verkaufspersonal"
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Arbeitszufriedenheit
Kundenzufriedenheit
Salespeople
109
Verkaufspersonal
109
Selling
58
Verkauf
58
Beziehungsmarketing
29
Relationship marketing
29
sales performance
16
Job satisfaction
12
Lieferantenmanagement
12
Sales
12
Supplier relationship management
12
Digitalisierung
11
Digitization
11
Arbeitsverhalten
10
Consumer behaviour
10
Konsumentenverhalten
10
Work behaviour
10
Absatz
9
Arbeitsleistung
9
B-to-B-Marketing
9
Business-to-business marketing
9
Customer satisfaction
9
Emotion
9
Job performance
9
Employee retention
8
Mitarbeiterbindung
8
Stress
8
Work stress
8
sales management
8
Performance measurement
7
Performance-Messung
7
Dienstleistungsqualität
6
Einzelhandel
6
Erfolgsfaktor
6
Führungsstil
6
Leadership style
6
Managers
6
Retail trade
6
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English
16
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Matthews, Lucy M.
2
Rutherford, Brian N.
2
Agnihotri, Raj
1
Alavi, Sascha
1
Ambrose, Scott C.
1
Armstrong, Steven J.
1
Berkowitz, David
1
Boles, James Sanders
1
Bonn, Mark Andrew
1
Briggs, Elten
1
Britton, Benjamin
1
Chaker, Nawar N.
1
Cheng, Bao
1
Cho, Meehee
1
Das, Gurudas
1
Dugan, Riley
1
Edmondson, Diane R.
1
Geng, Ruoqi
1
Grant, E. Stephan
1
Guenzi, Paolo
1
Guo, Weining
1
Haaf, Philipp
1
Habel, Johannes
1
Han, Su-Jin
1
Hochstein, Bryan
1
Hong, Zhisheng
1
Kassemeier, Roland
1
Kim, Peter Beomcheol
1
Kim, Seongseop
1
Kim, Seontaik
1
Kruesi, Michael Alexander
1
Li, Shanshi
1
Li, Yan
1
Luo, Jieqiong
1
Mathur, Tanuj
1
Oh, Hunhui
1
Oh, Joon-Hee
1
Park, Jeong Eun
1
Paul, Ujjwal Kanti
1
Rangarajan, Deva
1
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Human performance
International journal of hospitality management
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Journal of personal selling & sales management
Marketing intelligence & planning
The journal of personal selling & sales management : JPSSM
22
Industrial marketing management : the international journal for industrial and high-tech firms
18
Journal of business research : JBR
17
Journal of retailing
10
Journal of retailing and consumer services
10
Journal of the Academy of Marketing Science
10
The service industries journal
10
The journal of business & industrial marketing
9
Journal of business-to-business marketing
6
Journal of service research
5
Journal of service research : JSR
5
Psychology & marketing
5
The journal of services marketing
5
Australasian marketing journal
4
European journal of marketing : EJM
4
International journal of retail & distribution management
4
Journal of business ethics : JOBE
4
Journal of managerial issues : JMI
4
Journal of marketing channels : ... distribution systems, strategy, and management
4
The international review of retail, distribution and consumer research
4
Asia Pacific journal of marketing and logistics
3
Journal of hospitality marketing & management
3
Journal of marketing
3
Journal of marketing theory and practice
3
Journal of strategic marketing
3
Applied Marketing Science / Angewandte Marketingforschung
2
International journal of contemporary hospitality management
2
International journal of management practice : IJMP
2
Journal of Asia Business Studies
2
Journal of business & economics research
2
Journal of financial services marketing : JFSM
2
Journal of marketing management : MM
2
Journal of service theory and practice
2
Manthan : journal of commerce and management
2
Three essays on success factors of digital and non-digital services
2
Academia : revista Latinoamericana de administración
1
Agricultural and resource economics review : ARER
1
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ECONIS (ZBW)
16
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date (oldest first)
1
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
2
Fostering employee-customer identification : the impact of relational job design
Li, Yan
;
Guo, Weining
;
Armstrong, Steven J.
;
Xie, Yi
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495023
Saved in:
3
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
4
The impact of skill discretion and work demands on salesperson job satisfaction : the mediating influence of the burnout facets
Matthews, Lucy M.
;
Rutherford, Brian N.
- In:
Journal of personal selling & sales management
41
(
2021
)
1
,
pp. 17-27
Persistent link: https://www.econbiz.de/10012483626
Saved in:
5
A wisdom-based salesforce development model : the role of wisdom in salesforce training and well-being
Oh, Hunhui
;
Oh, Joon-Hee
- In:
Journal of personal selling & sales management
41
(
2021
)
1
,
pp. 70-82
Persistent link: https://www.econbiz.de/10012483630
Saved in:
6
When do customers perceive customer centricity? : the role of a firm's and salespeople's customer orientation
Habel, Johannes
;
Kassemeier, Roland
;
Alavi, Sascha
; …
- In:
Journal of personal selling & sales management
40
(
2020
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012200908
Saved in:
7
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
8
The double-edged sword effect of service recovery awareness of frontline employees : from a job demands-resources perspective
Zhang, Mo
;
Geng, Ruoqi
;
Hong, Zhisheng
;
Song, Wenhao
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293865
Saved in:
9
Gritting their teeth to close the sale : the positive effect of salesperson grit on job satisfaction and performance
Dugan, Riley
;
Hochstein, Bryan
;
Rouziou, Maria
; …
- In:
Journal of personal selling & sales management
39
(
2019
)
1
,
pp. 81-101
Persistent link: https://www.econbiz.de/10012200858
Saved in:
10
Salesperson time perspectives and customer willingness to pay more : roles of intraorganizational employee navigation, customer satisfaction, and firm innovation climate
Agnihotri, Raj
;
Yang, Zhiyong
;
Briggs, Elten
- In:
Journal of personal selling & sales management
39
(
2019
)
2
,
pp. 138-158
Persistent link: https://www.econbiz.de/10012200863
Saved in:
1
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