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isPartOf:"International journal of health care finance and economics"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"The journal of services marketing"
~subject:"Hospital"
~subject:"USA"
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Hospital
USA
Dienstleistungsqualität
358
Service quality
358
Customer satisfaction
191
Kundenzufriedenheit
191
Consumer behaviour
131
Konsumentenverhalten
131
Beziehungsmarketing
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Relationship marketing
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Fitzgerald, Gerard
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Huang, Chih-Hsuan
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Baccarani, Claudio
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1
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1
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1
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Al-Khawaldeh, Majd Hussein
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Al-masri, Batool Emad
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International journal of health care finance and economics
The TQM journal : the international review of organizational improvement
The journal of services marketing
Working paper / National Bureau of Economic Research, Inc.
120
Health care management review : HCM review
84
International journal of hospitality management
79
NBER working paper series
45
Journal of health economics
43
Quality management journal : QMJ
39
Journal of health organization and management
36
NBER Working Paper
34
International journal of contemporary hospitality management
26
Health marketing quarterly
24
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
24
Health economics
22
Journal of hospitality marketing & management
22
International journal of productivity and quality management : IJPQM
20
Discussion paper series / IZA
19
Management science : journal of the Institute for Operations Research and the Management Sciences
19
The service industries journal
19
Discussion paper / Centre for Economic Policy Research
18
Journal of retailing and consumer services
18
Journal of business research : JBR
17
Health care management science
16
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
16
Inquiry : a journal of health care organization, provision and financing
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Auditing : a journal of practice & theory
14
Ruhr economic papers
14
Services marketing quarterly
14
Total quality management & business excellence
14
International journal of production research
13
International journal of quality and service sciences
13
Journal of travel and tourism marketing
13
Economics of education review
12
International journal of quality & reliability management
12
The American economic review
12
The European journal of health economics
12
The review of economics and statistics
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1
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
2
The impact of medical cyber-physical systems on healthcare service delivery
Sony, Michael
;
Antony, Jiju
;
McDermott, Olivia
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10013537702
Saved in:
3
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
4
Surgical team perceptions of the surgical safety checklist in a tertiary hospital in Jordan : a descriptive qualitative study
Albsoul, Rania
;
Alshyyab, Muhammad Ahmed
;
Al Odat, …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1394-1416
Persistent link: https://www.econbiz.de/10014326383
Saved in:
5
Key drivers of promoting patient safety culture from the perspective of medical staff at a tertiary hospital in China
Li, Li
;
Wu, Hsin-Hung
;
Huang, Chih-Hsuan
;
Zou, Yuanyang
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1556-1567
Persistent link: https://www.econbiz.de/10014326403
Saved in:
6
Assessment of patient safety culture in two emergency departments in Australia : a cross sectional study
Alshyyab, Muhammad A.
;
Albsoul, Rania A.
;
Kinnear, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 540-553
Persistent link: https://www.econbiz.de/10014321251
Saved in:
7
Healthcare professional's perception of patient safety assessed by the hospital survey on patient safety culture in Taiwan : a systematic review
Wu, Hsin-Hung
;
Lee, Yii-Ching
;
Huang, Chih-Hsuan
;
Li, Li
- In:
The TQM journal : the international review of …
35
(
2023
)
3
,
pp. 615-629
Persistent link: https://www.econbiz.de/10014321266
Saved in:
8
Factors influencing patient safety culture in operating room in a teaching hospital in Jordan : a qualitative descriptive study
Alshyyab, Muhammad Ahmed
;
Albsoul, Rania
;
Fitzgerald, Gerard
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 1722-1742
Persistent link: https://www.econbiz.de/10014380875
Saved in:
9
Influence of social media posts on service performance
Esmark Jones, Carol L.
;
Waites, Stacie
;
Stevens, …
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 283-296
Persistent link: https://www.econbiz.de/10013407485
Saved in:
10
Understanding the process of patient empowerment and their well-being in the context of outpatient services
Marimuthu, Malliga
;
Taghizadeh, Seyedeh Khadijeh
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10014320933
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