How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Year of publication: |
2023
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Authors: | Sweeney, Jillian C. ; Frow, Pennie ; Payne, Adrian ; McColl-Kennedy, Janet R. |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 37.2023, 9, p. 1120-1131
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Subject: | Health services | Servicescape | Well-being | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Zufriedenheit | Satisfaction | Krankenhaus | Hospital | Lebensqualität | Quality of life | Gesundheitsversorgung | Health care | Gesundheit | Health |
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