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isPartOf:"Journal of business economics : JBE"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~subject:"Beziehungsmarketing"
~subject:"Conjoint-Analyse"
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Beziehungsmarketing
Conjoint-Analyse
Relationship marketing
181
Consumer behaviour
41
E-commerce
41
Electronic Commerce
41
Konsumentenverhalten
41
Customer satisfaction
36
Kundenzufriedenheit
36
customer relationship management
23
Dienstleistungsqualität
21
Service quality
21
CRM
17
Theorie
16
Theory
16
Marketing management
15
Marketingmanagement
15
Data Mining
14
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Online retailing
13
Online-Handel
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Social Web
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Social web
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Knowledge management
10
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Unternehmenserfolg
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customer satisfaction
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Customer value
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Iran
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Kundenwert
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Keramati, Abbas
8
Huber, Frank
6
Herrmann, Andreas
5
Ranjan, Jayanthi
5
Chen, Tser-yieth
4
Bhatnagar, Vishal
3
Ganesh, K.
3
Madhani, Pankaj M.
3
Muhammad Anshari
3
Sangle, Purnima S.
3
Sohn, Changsoo
3
Abu-Shanab, Emad
2
Al-nassar, Bilal Ali Yaseen
2
Albadvi, Amir
2
Alhawari, Samer
2
Awasthi, Preety
2
Baier, Daniel
2
Bauer, Hans H.
2
Betz, Jürgen
2
Haas, Alexander
2
Homburg, Christian
2
Krafft, Manfred
2
Lee, Dong-il
2
Lee, Hyejun
2
Mohammad Nabil Almunawar
2
Moshki, H.
2
Nazari-Shirkouhi, Salman
2
Parthiban, P.
2
Piller, Frank T.
2
Punniyamoorthy, M.
2
Sinisalo, Jaakko
2
Zavareh, Javad Toufighi
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Abdolvand, Neda
1
Abdul-Rahman, Maria
1
Abdullateef, Aliyu Olayemi
1
Adebanjo, Dotun
1
Agarwal, Ruchi
1
Agrawal, Shiv Ratan
1
Ahmed, Waqar
1
Ahsen, Anette von
1
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Journal of business economics : JBE
International journal of electronic customer relationship management : IJECRM
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
SpringerLink / Bücher
256
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
185
Journal of strategic marketing
169
Journal of the Academy of Marketing Science
164
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Journal of retailing
103
Cogent business & management
102
Gabler Edition Wissenschaft
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
International journal of retail & distribution management
68
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ECONIS (ZBW)
181
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1
Beyond the beaten paths of forecasting call center arrivals : on the use of dynamic harmonic regression with predictor variables
Rausch, Theresa
;
Albrecht, Tobias
;
Baier, Daniel
- In:
Journal of business economics : JBE
92
(
2022
)
4
,
pp. 675-706
Persistent link: https://www.econbiz.de/10013438855
Saved in:
2
Linking actual self-congruence, ideal self-congruence, and functional congruence to donor loyalty : the moderating role of issue involvement
Zogaj, Adnan
;
Tscheulin, Dieter K.
;
Lindenmeier, Jörg
; …
- In:
Journal of business economics : JBE
91
(
2021
)
3
,
pp. 379-400
Persistent link: https://www.econbiz.de/10012496015
Saved in:
3
Sustainability nudges in the context of customer co-design for consumer electronics
Hankammer, Stephan
;
Kleer, Robin
;
Piller, Frank T.
- In:
Journal of business economics : JBE
91
(
2021
)
6
,
pp. 897-933
Persistent link: https://www.econbiz.de/10012617782
Saved in:
4
New insights in online fashion retail returns from a customers' perspective and their dynamics
Stöcker, Björn
;
Baier, Daniel
;
Brand, Benedikt M.
- In:
Journal of business economics : JBE
91
(
2021
)
8
,
pp. 1149-1187
Persistent link: https://www.econbiz.de/10012653335
Saved in:
5
The impact of customer clubs on lifetime value of banking customers
Arjmand, Mohaddese
;
Abdolvand, Neda
;
Harandi, Saeedeh Rajaei
- In:
International journal of electronic customer …
14
(
2023
)
1
,
pp. 42-60
Persistent link: https://www.econbiz.de/10014309498
Saved in:
6
Theoretical investigation of the antecedent role of review valence in building electronic customer relationships
Liu, Ran
;
Ford, John B.
;
Raajpoot, Nusser
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 187-202
Persistent link: https://www.econbiz.de/10014309474
Saved in:
7
Determinants of customer satisfaction in Kabul : evidence from the restaurant industry
Hamidy, Hamidullah
;
Walker, Dale
;
Claver, Jimbo H.
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 203-247
Persistent link: https://www.econbiz.de/10014309477
Saved in:
8
Artificial intelligence in the digital customer journey
Araújo, Catarina
;
Gonçalves, Rui
;
Costa, Renato J. …
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 248-271
Persistent link: https://www.econbiz.de/10014309478
Saved in:
9
Towards the analysis of e-CRM practices using an integrated fuzzy approach
Babgohari, Ali Zamani
;
Hamedi, Mahdie
;
Yazdi, …
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 272-293
Persistent link: https://www.econbiz.de/10014309481
Saved in:
10
Enhancement of touchpoint interactions on customer experience management in the banking sector
Sivakumar, R.
;
Ganeshkumar C.
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 314-341
Persistent link: https://www.econbiz.de/10014309487
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