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isPartOf:"Journal of marketing management : MM"
~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Journal of service management"
~isPartOf:"The journal of brand management : an international journal"
~subject:"Marketing management"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Beziehungsmanagement"
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Marketing management
Service quality
Beziehungsmarketing
486
Relationship marketing
486
Consumer behaviour
218
Konsumentenverhalten
218
Brand management
119
Markenführung
119
Customer satisfaction
110
Kundenzufriedenheit
110
Brand image
97
Markenimage
97
Dienstleistungsqualität
85
Brand
79
Markenartikel
78
Social Web
53
Social web
53
Customer integration
50
Kundenintegration
50
Theorie
39
Theory
39
Customer value
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Kundenwert
36
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Lieferantenmanagement
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Supplier relationship management
33
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32
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32
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Confidence
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Marketingmanagement
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relationship marketing
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Retail trade
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Betriebliche Wertschöpfung
25
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25
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112
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112
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Gil Saura, Irene
4
McColl-Kennedy, Janet R.
4
Edvardsson, Bo
3
Bebber, Suélen
2
El-Manstrly, Dahlia
2
Leroi-Werelds, Sara
2
Milan, Gabriel Sperandio
2
Ponsignon, Frederic
2
Proença, João F.
2
Quach, Sara
2
Ricard, Line
2
Thaichon, Paramaporn
2
Tronvoll, Bård
2
Witell, Lars
2
Šerić, Maja
2
Akpinar, Ezgi
1
Al Nasser, Amjad
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Amelia, Amelia
1
Amonini, Claudia
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Arif, Mohammed
1
Arteaga, Francisco
1
Barcellos, Paulo Fernando Pinto
1
Bardauskaite, Indre
1
Basak, Ecem
1
Batat, Wided
1
Bejou, Azam
1
Berenguer Contrí, Gloria
1
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1
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1
Bjerke, Rune
1
Blazevic, Vera
1
Bloemer, Johanna M.
1
Bornemann, Torsten
1
Boshoff, Christo
1
Bowden, Jana
1
Braun, Jakob
1
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Journal of marketing management : MM
European journal of operational research : EJOR
Journal of air transport management
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of service management
The journal of brand management : an international journal
Journal of retailing and consumer services
200
Journal of business research : JBR
147
International journal of hospitality management
124
The journal of services marketing
97
The service industries journal
80
Industrial marketing management : the international journal for industrial and high-tech firms
71
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Journal of hospitality marketing & management
56
Journal of strategic marketing
54
Services marketing quarterly
52
International journal of contemporary hospitality management
51
Journal of service research : JSR
48
Service business
44
Journal of travel and tourism marketing
43
The journal of business & industrial marketing
40
Cogent business & management
38
Journal of the Academy of Marketing Science
36
European journal of marketing : EJM
32
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
The TQM journal : the international review of organizational improvement
29
International journal of electronic customer relationship management : IJECRM
28
Journal of service research
27
Marketing intelligence & planning
27
Journal of marketing
26
Journal of retailing
26
The international journal of bank marketing : IJBM
26
International journal of quality and service sciences
24
International journal of services and operations management
22
Managing service quality : MSQ ; an international journal
21
Business horizons
20
International journal of productivity and quality management : IJPQM
20
Psychology & marketing
20
Total quality management & business excellence
20
International journal of services, economics and management
19
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
19
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ECONIS (ZBW)
112
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112
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1
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
2
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
3
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
4
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
5
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
6
Experiential AR/VR : a consumer and service framework and research agenda
Zarantonello, Lia
;
Schmitt, Bernd
- In:
Journal of service management
34
(
2023
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10013537614
Saved in:
7
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
8
Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
9
When do consumers prefer AI-enabled customer service? : the interaction effect of brand personality and service provision type on brand attitudes and purchase intentions
Yang, Chen
;
Hu, Jing
- In:
The journal of brand management : an international journal
29
(
2022
)
2
,
pp. 167-189
Persistent link: https://www.econbiz.de/10013170552
Saved in:
10
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
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