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isPartOf:"Journal of marketing management : MM"
~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"Journal of service management"
~isPartOf:"The journal of brand management : an international journal"
~subject:"Customer satisfaction"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Service quality
Beziehungsmarketing
360
Relationship marketing
360
Consumer behaviour
174
Konsumentenverhalten
174
Brand management
113
Markenführung
113
Brand image
92
Markenimage
92
Brand
77
Markenartikel
76
Kundenzufriedenheit
69
Customer integration
49
Dienstleistungsqualität
49
Kundenintegration
49
Social Web
49
Social web
49
Theorie
37
Theory
37
Brand loyalty
31
Emotion
31
Internet marketing
30
Online-Marketing
30
Customer value
26
Kundenwert
26
Markentreue
24
Mathematical programming
23
Mathematische Optimierung
23
Betriebliche Wertschöpfung
22
Value creation
22
Marketing management
21
Marketingmanagement
21
Einzelhandel
17
Retail trade
17
Services
17
Dienstleistung
16
Dienstleistungssektor
16
Service industry
16
Confidence
15
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Undetermined
47
Free
1
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Article
85
Book / Working Paper
1
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Article in journal
86
Case study
1
Collection of articles of several authors
1
Conference paper
1
Fallstudie
1
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1
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1
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Language
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English
86
Author
All
McColl-Kennedy, Janet R.
4
Aksoy, Lerzan
3
Edvardsson, Bo
3
Gil Saura, Irene
3
Ponsignon, Frederic
3
Buoye, Alexander
2
El-Manstrly, Dahlia
2
Johnson, Lester W.
2
Keiningham, Timothy
2
Leckie, Civilai
2
Tronvoll, Bård
2
Vázquez Casielles, Rodolfo
2
Witell, Lars
2
Šerić, Maja
2
Ahmadi, Hormoz
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Amelia, Amelia
1
Amonini, Claudia
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Anisimova, Tatiana
1
Arbore, Alessandro
1
Arteaga, Francisco
1
Batat, Wided
1
Baylghomog, Steven W.
1
Berenguer Contrí, Gloria
1
Billore, Soniya
1
Birgelen, Marcel van
1
Blazevic, Vera
1
Bloemer, Johanna M.
1
Bornemann, Torsten
1
Bouzdine-Chameeva, Tatiana
1
Bowden, Jana
1
Brandão, Amélia Maria Pinto da Cunha
1
Braun, Jakob
1
Breazeale, Michael
1
Burton, Jamie
1
Busacca, Bruno
1
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Published in...
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Journal of marketing management : MM
European journal of operational research : EJOR
Journal of service management
The journal of brand management : an international journal
Journal of retailing and consumer services
304
Journal of business research : JBR
176
International journal of hospitality management
168
The journal of services marketing
137
The service industries journal
101
Journal of hospitality marketing & management
77
Journal of travel and tourism marketing
73
International journal of contemporary hospitality management
67
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
Journal of service research : JSR
63
Services marketing quarterly
59
Service business
57
Tourism management : research, policies, practice
56
Cogent business & management
54
Industrial marketing management : the international journal for industrial and high-tech firms
49
Journal of strategic marketing
46
Asia Pacific journal of marketing and logistics
43
The international journal of bank marketing : IJBM
43
The TQM journal : the international review of organizational improvement
41
The journal of business & industrial marketing
41
Journal of the Academy of Marketing Science
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
Psychology & marketing
36
Journal of service research
35
International journal of electronic customer relationship management : IJECRM
34
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
30
International journal of quality and service sciences
29
Total quality management & business excellence
29
European journal of marketing : EJM
28
Journal of retailing
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of marketing
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Managing service quality : MSQ ; an international journal
25
Marketing intelligence & planning
25
Journal of air transport management
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of hospitality and tourism insights
23
The international review of retail, distribution and consumer research
23
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Source
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ECONIS (ZBW)
86
Showing
1
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10
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86
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1
The mediating role of perceived brand authenticity between brand experience and brand love : a cross-cultural perspective
Rodrigues, Clarinda
;
Brandão, Amélia Maria Pinto da Cunha
- In:
The journal of brand management : an international journal
31
(
2024
)
3
,
pp. 293-309
Persistent link: https://www.econbiz.de/10014583579
Saved in:
2
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
3
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
4
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
5
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
6
Experiential AR/VR : a consumer and service framework and research agenda
Zarantonello, Lia
;
Schmitt, Bernd
- In:
Journal of service management
34
(
2023
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10013537614
Saved in:
7
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
8
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
9
Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
10
When do consumers prefer AI-enabled customer service? : the interaction effect of brand personality and service provision type on brand attitudes and purchase intentions
Yang, Chen
;
Hu, Jing
- In:
The journal of brand management : an international journal
29
(
2022
)
2
,
pp. 167-189
Persistent link: https://www.econbiz.de/10013170552
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