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isPartOf:"Journal of marketing management : MM"
~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"Journal of service management"
~isPartOf:"The journal of brand management : an international journal"
~subject:"Mathematical programming"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Beziehungsmanagement"
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Mathematical programming
Service quality
Beziehungsmarketing
360
Relationship marketing
360
Consumer behaviour
174
Konsumentenverhalten
174
Brand management
113
Markenführung
113
Brand image
92
Markenimage
92
Brand
77
Markenartikel
76
Customer satisfaction
69
Kundenzufriedenheit
69
Customer integration
49
Dienstleistungsqualität
49
Kundenintegration
49
Social Web
49
Social web
49
Theorie
37
Theory
37
Brand loyalty
31
Emotion
31
Internet marketing
30
Online-Marketing
30
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26
Kundenwert
26
Markentreue
24
Mathematische Optimierung
23
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22
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Marketing management
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Marketingmanagement
21
Einzelhandel
17
Retail trade
17
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17
Dienstleistung
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Article
71
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1
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Aufsatz in Zeitschrift
Article in journal
72
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1
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English
72
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McColl-Kennedy, Janet R.
4
Edvardsson, Bo
3
El-Manstrly, Dahlia
2
Gil Saura, Irene
2
Marín, Alfredo
2
Ponsignon, Frederic
2
Sinnl, Markus
2
Tronvoll, Bård
2
Witell, Lars
2
Aardal, Karen
1
Aboolian, Robert
1
Albrecht, Carmen-Maria
1
Ales, Zacharie
1
Alkire, Linda
1
Amelia, Amelia
1
Amonini, Claudia
1
Anand, Guneshwar
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Anjos, Miguel F.
1
Arteaga, Francisco
1
Batat, Wided
1
Berenguer Contrí, Gloria
1
Berg, Pieter L. van den
1
Berman, Oded
1
Blazevic, Vera
1
Bloemer, Johanna M.
1
Bornemann, Torsten
1
Bowden, Jana
1
Braun, Jakob
1
Burton, Jamie
1
Bustamante, Juan Carlos
1
Callaghan, Becky
1
Chacosky, Austin
1
Chen, Yujie
1
Cheung, Lilliemay
1
Christ-Brendemühl, Sonja
1
Christensen, Tue Rauff Lind
1
Clark, Moira K.
1
Colurcio, Maria
1
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Journal of marketing management : MM
European journal of operational research : EJOR
Journal of service management
The journal of brand management : an international journal
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
75
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service research
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of strategic marketing
27
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of production research
19
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of marketing
16
Journal of retailing
16
Journal of service theory and practice : JSTP
16
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ECONIS (ZBW)
72
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1
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72
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date (oldest first)
1
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
2
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
3
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
4
A general purpose exact solution method for mixed integer concave minimization problems
Sinha, Ankur
;
Das, Arka
;
Anand, Guneshwar
;
Jayaswal, Sachin
- In:
European journal of operational research : EJOR
309
(
2023
)
3
,
pp. 977-992
Persistent link: https://www.econbiz.de/10014434991
Saved in:
5
New variants of the simple plant location problem and applications
Pelegrín, Mercedes
- In:
European journal of operational research : EJOR
306
(
2023
)
3
,
pp. 1094-1108
Persistent link: https://www.econbiz.de/10014279709
Saved in:
6
An efficient benders decomposition for the p-median problem
Duran-Mateluna, Cristian
;
Ales, Zacharie
;
Elloumi, Sourour
- In:
European journal of operational research : EJOR
308
(
2023
)
1
,
pp. 84-96
Persistent link: https://www.econbiz.de/10014283014
Saved in:
7
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
8
Experiential AR/VR : a consumer and service framework and research agenda
Zarantonello, Lia
;
Schmitt, Bernd
- In:
Journal of service management
34
(
2023
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10013537614
Saved in:
9
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
10
Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
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