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isPartOf:"Journal of marketing management : MM"
~isPartOf:"Springer eBook Collection / Business and Economics"
~person:"Naumann, Kay"
~person:"Rudd, John"
~subject:"Erfolgsfaktor"
~subject:"Service quality"
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Erfolgsfaktor
Service quality
Beziehungsmarketing
2
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Relationship marketing
2
Beschwerdemanagement
1
Brand management
1
Complaint management
1
Confidence
1
Consumer behaviour
1
Customer integration
1
Customer service
1
Dienstleistung
1
Dienstleistungssektor
1
Führungsstil
1
Konsumentenverhalten
1
Kundenintegration
1
Kundenservice
1
Leadership style
1
Lieferantenmanagement
1
Markenführung
1
Service industry
1
Services
1
Structural equation model
1
Strukturgleichungsmodell
1
Supplier relationship management
1
Vertrauen
1
co-creation
1
customer disengagement
1
customer engagement
1
functional
1
identification
1
leadership
1
participative
1
relationship ending
1
service recovery
1
service relationships
1
services
1
structural equation modelling
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Naumann, Kay
Rudd, John
Amonini, Claudia
1
Bowden, Jana
1
Braun, Jakob
1
Crowther, Philip
1
Dannenberg, Holger
1
Donlan, Leah
1
El-Manstrly, Dahlia
1
Evanschitzky, Heiner
1
Fargel, Tim
1
Felix, Reto
1
Gabbott, Mark
1
Gregori, Christoph
1
Grün, Martin Clark
1
Guth, Clemens
1
Harrison, Tina
1
Hartley, Stephanie
1
Keuper, Frank
1
Khanyapuss Punjaisri
1
McColl-Kennedy, Janet R.
1
McKechnie, Sally
1
Olandt, Henrik
1
Porter, Michael E.
1
Riekhof, Hans-Christian
1
Skålén, Per
1
Soutar, Geoffrey A.
1
Spillecke, Dennis
1
Sweeney, Jillian C.
1
Tynan, Caroline
1
Yagil, Dana
1
Zolfagharian, Mohammadali
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Zupancic, Dirk
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Journal of marketing management : MM
Springer eBook Collection / Business and Economics
Problems and perspectives in management : PPM ; international research journal
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ECONIS (ZBW)
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Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana
;
Gabbott, Mark
;
Naumann, Kay
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
Saved in:
2
Aligning employee service recovery performance with brand values : the role of brand-specific leadership
Khanyapuss Punjaisri
;
Evanschitzky, Heiner
;
Rudd, John
- In:
Journal of marketing management : MM
29
(
2013
)
9/10
,
pp. 981-1006
Persistent link: https://www.econbiz.de/10010194421
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