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isPartOf:"Journal of marketing management : MM"
~person:"Baumann, Jasmin"
~person:"Felix, Reto"
~person:"Gabbott, Mark"
~subject:"Complaint management"
~subject:"Kundenintegration"
~subject:"United States"
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Search: subject_exact:"Beziehungsmanagement"
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Complaint management
Kundenintegration
United States
Beziehungsmarketing
3
Relationship marketing
3
Consumer behaviour
2
Customer integration
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Lieferantenmanagement
2
Service quality
2
Supplier relationship management
2
Beschwerdemanagement
1
Betriebliche Wertschöpfung
1
Coproduction
1
Customer satisfaction
1
Customer value
1
Dienstleistung
1
Dienstleistungssektor
1
Kundenwert
1
Kundenzufriedenheit
1
Service industry
1
Services
1
Value creation
1
attribution
1
buyer-seller interaction
1
co-creation
1
customer disengagement
1
customer engagement
1
customer value
1
disconfirmation
1
dissatisfaction
1
functional
1
loyalty
1
participation readiness
1
participative
1
qualitative exploratory research
1
reactance
1
relationship ending
1
relationship marketing
1
service failure
1
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Baumann, Jasmin
Felix, Reto
Gabbott, Mark
Conduit, Jodie
3
Buttle, Francis A.
2
Hollebeek, Linda D.
2
Malthouse, Edward C.
2
Ali, Maged
1
Ang, Lawrence
1
Baron, Steve
1
Bowden, Jana
1
Braun, Jakob
1
Bridson, Kerrie
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
Díaz Martín, Ana María
1
Evans, Jody
1
Evanschitzky, Heiner
1
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1
Gruner, Richard L.
1
Hewer, Paul
1
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1
Khanyapuss Punjaisri
1
Kim, Su Jung
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Le Meunier-FitzHugh, Kenneth
1
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Lu, Xiaoming
1
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1
Maslowska, Ewa
1
Matanda, Margaret Jekanyika
1
Matzler, Kurt
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Journal of marketing management : MM
AMS review : official publication of the Academy of Marketing Science
1
Asia Pacific journal of marketing and logistics
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of marketing theory and practice
1
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ECONIS (ZBW)
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Boundary conditions of the effect of customer coproduction : the case of service failure
Zolfagharian, Mohammadali
;
Felix, Reto
;
Braun, Jakob
- In:
Journal of marketing management : MM
34
(
2018
)
9/10
,
pp. 705-731
Persistent link: https://www.econbiz.de/10011935068
Saved in:
2
Making value co-creation a reality : exploring the co-creative value processes in customer-salesperson interaction
Baumann, Jasmin
;
Le Meunier-FitzHugh, Kenneth
- In:
Journal of marketing management : MM
31
(
2015
)
3/4
,
pp. 289-316
Persistent link: https://www.econbiz.de/10010512567
Saved in:
3
Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana
;
Gabbott, Mark
;
Naumann, Kay
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
Saved in:
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