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isPartOf:"Journal of retailing"
~person:"Algesheimer, René"
~person:"Hult, G. Tomas M."
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Beziehungsmarketing
3
Consumer behaviour
3
Konsumentenverhalten
3
Online retailing
3
Online-Handel
3
Relationship marketing
3
Customer satisfaction
2
E-commerce
2
Einzelhandel
2
Electronic Commerce
2
Retail trade
2
Beschwerdemanagement
1
Business ethics
1
Channel use
1
Comparison
1
Complaint management
1
Customer learning
1
Customer service
1
Distribution channel
1
E-tailer
1
Economic ethics
1
Ethical transgression
1
Ethics
1
Ethik
1
Gamification
1
Information behaviour
1
Informationsverhalten
1
Kundenservice
1
Loyalty
1
Marketing ethics
1
Mobile phone
1
Mobiltelefon
1
Multigroup comparisons
1
Online shopping
1
Online vs. offline purchase
1
Product returns
1
Retailing
1
Smartphone
1
Unethical customer behavior
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Algesheimer, René
Hult, G. Tomas M.
Aiolfi, Simone
1
Bellini, Silvia
1
Bijmolt, H. A.
1
Bijmolt, Tammo H. A.
1
Biswas, Abhijit
1
Blut, Markus
1
Carlson, Jamie
1
Dholakia, Utpal
1
Gensler, Sonja
1
Grewal, Dhruv
1
Gudergan, Siegfried
1
Jha, Subhash
1
Luceri, Beatrice
1
Minnema, Alec
1
Minor, Michael
1
Morgeson, Forrest V.
1
Rahman, Syed Mahmudur
1
Ravula, Prashanth
1
Sharma, Pratyush Nidhi
1
Wang, Yong Jian
1
Wei, Jie
1
Wetzels, Martin
1
Wiesel, Thorsten
1
Yang, Zhao
1
Zhang, Yufei
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Journal of retailing
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Antecedents and consequences of customer satisfaction : do they differ across online and offline purchases?
Hult, G. Tomas M.
;
Sharma, Pratyush Nidhi
;
Morgeson, …
- In:
Journal of retailing
95
(
2019
)
1
,
pp. 10-23
Persistent link: https://www.econbiz.de/10012102908
Saved in:
2
When ethical transgressions of customers have beneficial long-term effects in retailing : an empirical investigation
Yang, Zhao
;
Algesheimer, René
;
Dholakia, Utpal
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 420-439
Persistent link: https://www.econbiz.de/10011790692
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