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isPartOf:"Journal of retailing and consumer services"
~subject:"Emotion"
~subject:"Kundenservice"
~subject:"Markenartikel"
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Search: subject_exact:"Customer experience management"
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Emotion
Kundenservice
Markenartikel
Beziehungsmarketing
582
Relationship marketing
582
Consumer behaviour
459
Konsumentenverhalten
459
Customer satisfaction
256
Kundenzufriedenheit
256
Dienstleistungsqualität
180
Service quality
180
Einzelhandel
176
Retail trade
176
Brand management
103
Markenführung
103
Online retailing
88
Online-Handel
88
Brand image
68
Markenimage
68
Social Web
64
Social web
64
Brand
58
Confidence
58
Vertrauen
58
Customer integration
57
Kundenintegration
57
Internet marketing
53
Online-Marketing
53
Customer experience
47
E-commerce
46
Electronic Commerce
46
Viral marketing
45
Virales Marketing
45
Customer loyalty
41
Customer service
36
Satisfaction
36
Loyalty
35
Trust
33
Customer engagement
32
Brand loyalty
31
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106
Free
2
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125
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125
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125
Conference paper
1
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English
125
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Prentice, Catherine
3
Borges, Adilson
2
Chebat, Jean-Charles
2
Dawes, John
2
Fazal-e-Hasan, Syed
2
Klaus, Philipp
2
Kumar, Jitender
2
Kumar, Vikas
2
Loureiro, Sandra Maria Correia
2
Martinez, Luisa M.
2
Mortimer, Gary
2
Ngo, Liem Viet
2
Park, Jungkun
2
Paswan, Audhesh K.
2
Polo-Redondo, Yolanda
2
Rubio Benito, Natalia
2
Trinh, Giang
2
Ahmad, Anees
1
Al Khateeb, Amr
1
Alamanos, Eleftherios
1
Alnawas, Ibrahim
1
Anh Thi Van Nguyen
1
Appiah, Dominic
1
Arizal N
1
Arpasri Sothonvit
1
Assarzadegan, Parisa
1
Athanasopoulou, Pinelopi
1
Augusto, Mário Gomes
1
Aurier, Philippe
1
Aznuriyandi
1
Babin, Barry J.
1
Bagherzadeh, Ramin
1
Barari, Mojtaba
1
Beatty, Sharon E.
1
Bento, Marisa
1
Bicho, Marta
1
Bilgihan, Anil
1
Bin, Liu
1
Boakye, Kwabena G.
1
Boles, James S.
1
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Published in...
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Journal of retailing and consumer services
Journal of business research : JBR
137
The journal of product & brand management
73
International journal of hospitality management
69
The journal of brand management : an international journal
68
The journal of services marketing
54
Psychology & marketing
30
International journal of contemporary hospitality management
28
Journal of hospitality marketing & management
23
Marketing intelligence & planning
23
The service industries journal
23
Asia Pacific journal of marketing and logistics
22
European journal of marketing : EJM
22
Journal of strategic marketing
21
SpringerLink / Bücher
21
Journal of service research
20
Journal of service research : JSR
20
Cogent business & management
19
European journal of marketing
18
Journal of the Academy of Marketing Science
18
Service business
17
Journal of promotion management : innovations in planning and applied research
16
Journal of service management
16
Journal of service theory and practice : JSTP
16
Journal of travel and tourism marketing
16
Services marketing quarterly
16
Industrial marketing management : the international journal for industrial and high-tech firms
15
Tourism management : research, policies, practice
15
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
14
Journal of marketing
14
Journal of retailing
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
13
The journal of business & industrial marketing
13
International journal of retail and distribution management
12
Journal of marketing management : MM
12
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
12
Journal of service theory and practice
12
Business horizons
11
International journal of internet marketing and advertising : IJIMA
11
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ECONIS (ZBW)
125
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1
Hey Google, I trust you! : the consequences of brand anthropomorphism in voice-based artificial intelligence contexts
Patrizi, Michela
;
Šerić, Maja
;
Vernuccio, Maria
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462234
Saved in:
2
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
3
The impact of intelligent customer service agents' initial response on consumers' continuous interaction intention
Cheng, Zhendong
;
Fan, Wenfang
;
Shao, Bingjia
;
Jia, Wenli
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460841
Saved in:
4
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
5
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
6
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
7
Changes and determinants of consumer shopping behavior in e-commerce and social media product Muslimah
Nofrizal
;
Juju, Undang
;
Sucherly
;
Arizal N
;
Waldelmi, Idel
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014236947
Saved in:
8
The effect of customer ethnocentrism and customer participation on global brand attitude : the perspective of Chinese customer
Hong, EunPyo
;
Park, Jungkun
;
Pensri Jaroenwanit
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014240277
Saved in:
9
Customer showrooming behavior, customer orientation, and emotional labor : sales control as a moderator
Park, Hyewon
;
Hur, Won-Moo
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014252735
Saved in:
10
Customer deviance in retailing : managers' emotional support and employees' affective wellbeing
Mayr, Kathrin
;
Teller, Christoph
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014253513
Saved in:
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