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isPartOf:"Journal of the Academy of Marketing Science"
~person:"Grégoire, Yany"
~type_genre:"Article in journal"
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Beschwerdemanagement
4
Complaint management
4
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Service quality
3
Brand transgression
2
Service failure
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Service recovery
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Beziehungsmarketing
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Brand image
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Brand management
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Consumer behaviour
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Crisis management
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Customer revenge
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E-commerce
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Electronic Commerce
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Konsumentenboykott
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Konsumentenverhalten
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Krisenmanagement
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Markenführung
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Negative affect
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Negative event
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Post-complaint responses
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Product-harm crisis
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Public exposure
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Relationship marketing
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Grégoire, Yany
Suri, Anshu
2
Sénécal, Sylvain
2
Allen, Alexis M.
1
Ashworth, Laurence
1
Astvansh, Vivek
1
Baker, Thomas L.
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Bilstein, Nicola
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Bonifield, Carolyn
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Borah, Sourav Bikash
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Brady, Michael K.
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Chan, Kimmy Wa
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Cole, Catherine A.
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Damavandi, Hoorsana
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Darke, Peter R.
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Falk, Tomas
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Fürst, Andreas
1
Gelbrich, Katja
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Ghadami, Fateme
1
Grewal, Dhruv
1
Handrich, Matthias
1
Heidenreich, Sven
1
Heijden, Gielis A. H. van der
1
Hogreve, Jens
1
Homburg, Christian
1
Johnen, Marius
1
Johnson, James D.
1
Khamitov, Mansur
1
Koschate, Nicole
1
Lam, Wing
1
Laporte, Sandra
1
Larocque, Denis
1
Laufer, Daniel
1
Legoux, Renaud
1
Main, Kelley J.
1
Mandl, Leonhard
1
McColl-Kennedy, Janet R.
1
Meyer, Tracy
1
Mikolon, Sven
1
Nijssen, E. J.
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Journal of the Academy of Marketing Science
Journal of service research
3
Journal of business research : JBR
2
Business horizons
1
GfK marketing intelligence review : Marketingforschung für die Praxis
1
Journal of business ethics : JOBE
1
Journal of interactive marketing
1
Journal of retailing
1
Journal of service research : JSR
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Marketing letters : a journal of research in marketing
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ECONIS (ZBW)
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1
A systematic review of brand transgression, service failure recovery and product-harm crisis : integration and guiding insights
Khamitov, Mansur
;
Grégoire, Yany
;
Suri, Anshu
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
3
,
pp. 519-542
Persistent link: https://www.econbiz.de/10012290970
Saved in:
2
How can firms stop customer revenge? : the effects of direct and indirect revenge on post-complaint responses
Grégoire, Yany
;
Ghadami, Fateme
;
Laporte, Sandra
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
6
,
pp. 1052-1071
Persistent link: https://www.econbiz.de/10011951624
Saved in:
3
Service crisis recovery and firm performance : insights from information breach announcements
Rasoulian, Shahin
;
Grégoire, Yany
;
Legoux, Renaud
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 789-806
Persistent link: https://www.econbiz.de/10011779515
Saved in:
4
A comprehensive model of customer direct and indirect revenge : understanding the effects of perceived greed and customer power
Grégoire, Yany
;
Laufer, Daniel
;
Tripp, Thomas M.
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
6
,
pp. 738-758
Persistent link: https://www.econbiz.de/10008779087
Saved in:
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