Service crisis recovery and firm performance : insights from information breach announcements
Year of publication: |
November 2017
|
---|---|
Authors: | Rasoulian, Shahin ; Grégoire, Yany ; Legoux, Renaud ; Sénécal, Sylvain |
Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 1187865-4. - Vol. 45.2017, 6, p. 789-806
|
Subject: | Service crisis | Service crisis recovery | Firm risk | Shareholder value | Marketing-finance interface | Information breach | Unternehmenserfolg | Firm performance | USA | United States | Beschwerdemanagement | Complaint management | Finanzkrise | Financial crisis |
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