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isPartOf:"Keskusteluaiheita / Elinkeinoelämän Tutkimuslaitos"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Telecommunications policy : the international journal of digital economy, data sciences and new media"
~person:"Gijón, Covadonga"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
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Dienstleistungsqualität
Consumer behaviour
2
Consumer satisfaction
2
Customer satisfaction
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Konsumentenverhalten
2
Kundenzufriedenheit
2
Mobile communications
2
Mobile phone
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Mobile phones
2
Mobilkommunikation
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Mobiltelefon
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Spain
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Spanien
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Beschwerdemanagement
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Beziehungsmarketing
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Complainers
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Complaint management
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Consumer complaint behaviour
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Consumer loyalty
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Consumer retention
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Econometric models
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Relationship marketing
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Service failure
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Gijón, Covadonga
Berbel-Pineda, Juan M.
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Garín-Muñoz, Teresa
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Ruiz-Benítez, Rocío
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Keskusteluaiheita / Elinkeinoelämän Tutkimuslaitos
Journal of retailing and consumer services
Telecommunications policy : the international journal of digital economy, data sciences and new media
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Consumer complaint behaviour in telecommunications : the case of mobile phone users in Spain
Garín-Muñoz, Teresa
;
Pérez Amaral, Teodosio
;
Gijón, …
- In:
Telecommunications policy : the international journal …
40
(
2016
)
8
,
pp. 804-820
Persistent link: https://www.econbiz.de/10011621585
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