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isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Cheng, Yu-chi"
~person:"Edvardsson, Bo"
~person:"Kuo, Chien-chih"
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Customer service
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Dienstleistungsqualität
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Cheng, Yu-chi
Edvardsson, Bo
Kuo, Chien-chih
Larivière, Bart
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Anaza, Nwamaka A.
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Benoit, Sabine
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Managing service quality : MSQ ; an international journal
Journal of service management
2
Management, organizations and society
1
Marketing letters : a journal of research in marketing
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
Routledge series in management, organization and society
1
The service industries journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
2
Is masimum customer servie always a good thing? : customer satisfaction in response to over-attentive service
Ku, Hsuan-hsuan
;
Kuo, Chien-chih
;
Chen, Martin
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 437-452
Persistent link: https://www.econbiz.de/10009792529
Saved in:
3
Service business development in small and medium capital goods manufacturing companies
Gebauer, Heiko
;
Paiola, Marco
;
Edvardsson, Bo
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
2
,
pp. 123-139
Persistent link: https://www.econbiz.de/10003964459
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