Is masimum customer servie always a good thing? : customer satisfaction in response to over-attentive service
Hsuan-Hsuan Ku; Chien-Chih Kuo; Martin Chen
| Year of publication: |
2013
|
|---|---|
| Authors: | Ku, Hsuan-hsuan ; Kuo, Chien-chih ; Chen, Martin |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 23.2013, 5, p. 437-452
|
| Subject: | Over-attentive service | Psychological reactance | Customer suspicion | Customer satisfaction | Customers | Customer service management | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Äthiopien | Ethiopia | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009792529