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isPartOf:"Omega : the international journal of management science"
~isPartOf:"Journal of service research : JSR"
~subject:"Mobilkommunikation"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Customer complaints"
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Mobilkommunikation
Beschwerdemanagement
36
Complaint management
36
Dienstleistungsqualität
20
Service quality
20
Customer satisfaction
17
Kundenzufriedenheit
17
Consumer behaviour
16
Konsumentenverhalten
16
Beziehungsmarketing
11
Relationship marketing
11
service recovery
10
Customer service
9
Kundenservice
9
service failure
7
Emotion
6
Dienstleistungssektor
4
Service industry
4
USA
4
United States
4
Meta-Analyse
3
Meta-analysis
3
Mobile communications
3
anger
3
satisfaction
3
Betrug
2
Capital income
2
China
2
Dienstleistungsmarketing
2
Fraud
2
Gerechtigkeit
2
Inventory model
2
Justice
2
Kapitaleinkommen
2
Lagerhaltungsmodell
2
Salespeople
2
Services marketing
2
Verkaufspersonal
2
Viral marketing
2
Virales Marketing
2
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Article
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Aufsatz in Zeitschrift
Article in journal
3
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English
3
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Fang, Zheng
1
Jiang, Minghua
1
Lages, Cristiana R.
1
Larivière, Bart
1
Luo, Xueming
1
Mostafa, Rania B.
1
Orsingher, Chiara
1
Shabbir, Haseeb A.
1
Thwaites, Des
1
Van Vaerenbergh, Yves
1
Vermeir, Iris
1
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Omega : the international journal of management science
Journal of service research : JSR
Journal of retailing and consumer services
7
Cogent business & management
4
International journal of contemporary hospitality management
3
International journal of hospitality management
3
International journal of business information systems : IJBIS
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of business research : JBR
2
Marketing intelligence & planning
2
Service business
2
The journal of services marketing
2
Asia Pacific journal of marketing and logistics
1
Central European business review : CEBR
1
Economic research
1
European management journal
1
International journal of business and economics
1
International journal of economics and business research
1
International journal of electronic customer relationship management : IJECRM
1
International journal of quality and service sciences
1
International journal of services and operations management
1
International journal of services, economics and management
1
Journal for global business advancement : JGBA
1
Journal of business economics and management
1
Journal of business ethics : JBE
1
Journal of global marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality and tourism insights
1
Journal of hospitality marketing & management
1
Journal of personal selling & sales management
1
Journal of service research
1
Journal of service theory and practice
1
Management research review
1
Managing service quality : MSQ ; an international journal
1
Psychology & marketing
1
Telecommunications policy : the international journal of digital economy, data sciences and new media
1
The service industries journal
1
Tourism and hospitality research : the surrey quarterly review
1
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ECONIS (ZBW)
3
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1
Corporate image : a service recovery perspective
Mostafa, Rania B.
;
Lages, Cristiana R.
;
Shabbir, Haseeb A.
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 468-483
Persistent link: https://www.econbiz.de/10011392283
Saved in:
2
A meta-analysis of relationships linking service failure attributions to customer outcomes
Van Vaerenbergh, Yves
;
Orsingher, Chiara
;
Vermeir, Iris
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 381-398
Persistent link: https://www.econbiz.de/10010432171
Saved in:
3
Quantifying the dynamic effects of service recovery on customer satisfaction : evidence from Chinese mobile phone markets
Fang, Zheng
;
Luo, Xueming
;
Jiang, Minghua
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 341-355
Persistent link: https://www.econbiz.de/10009782132
Saved in:
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