Corporate image : a service recovery perspective
Year of publication: |
2015
|
---|---|
Authors: | Mostafa, Rania B. ; Lages, Cristiana R. ; Shabbir, Haseeb A. ; Thwaites, Des |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 18.2015, 4, p. 468-483
|
Subject: | service recovery | corporate image | perceived justice | satisfaction | Egypt | Ägypten | Mobilkommunikation | Mobile communications | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Firmenimage | Corporate reputation |
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