//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Omega : the international journal of management science"
~isPartOf:"Journal of service research : JSR"
~subject:"Salespeople"
~type_genre:"Aufsatz in Zeitschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer complaints"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Salespeople
Beschwerdemanagement
36
Complaint management
36
Dienstleistungsqualität
20
Service quality
20
Customer satisfaction
17
Kundenzufriedenheit
17
Consumer behaviour
16
Konsumentenverhalten
16
Beziehungsmarketing
11
Relationship marketing
11
service recovery
10
Customer service
9
Kundenservice
9
service failure
7
Emotion
6
Dienstleistungssektor
4
Service industry
4
USA
4
United States
4
Meta-Analyse
3
Meta-analysis
3
Mobile communications
3
Mobilkommunikation
3
anger
3
satisfaction
3
Betrug
2
Capital income
2
China
2
Dienstleistungsmarketing
2
Fraud
2
Gerechtigkeit
2
Inventory model
2
Justice
2
Kapitaleinkommen
2
Lagerhaltungsmodell
2
Services marketing
2
Verkaufspersonal
2
Viral marketing
2
Virales Marketing
2
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
2
Language
All
English
2
Author
All
Brady, Michael K.
1
Gal, Iddo
1
Hopkins, Lucas M.
1
Luria, Gil
1
Pugh, Harrison B.
1
Yagil, Dana
1
Published in...
All
Omega : the international journal of management science
Journal of service research : JSR
Asia Pacific journal of marketing and logistics
2
The journal of personal selling & sales management : JPSSM
2
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of marketing
1
Journal of marketing theory and practice : JMTP
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
The service industries journal
1
more ...
less ...
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
2
Employees' willingness to report service complaints
Luria, Gil
;
Gal, Iddo
;
Yagil, Dana
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 156-174
Persistent link: https://www.econbiz.de/10003901029
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->