Employees' willingness to report service complaints
Year of publication: |
2009
|
---|---|
Authors: | Luria, Gil ; Gal, Iddo ; Yagil, Dana |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 12.2009/10, 2, p. 156-174
|
Subject: | Beschwerdemanagement | Complaint management | Verkaufspersonal | Salespeople | Informationsverhalten | Information behaviour | Dienstleistungsmanagement | Service management |
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