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isPartOf:"The journal of business & industrial marketing"
~subject:"Customer satisfaction"
~subject:"Servitization"
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Customer satisfaction
Servitization
Business services
28
Unternehmensdienstleistung
28
Bundling strategy
24
Leistungsbündel
24
Lieferantenmanagement
18
Supplier relationship management
18
Dienstleistungssektor
14
Service industry
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B-to-B-Marketing
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Dienstleistung
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Dienstleistungsqualität
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Service quality
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E-commerce
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Kundenzufriedenheit
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Service innovation
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B2B services
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Beschaffung
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Kindström, Daniel
2
Kowalkowski, Christian
2
Barbu, Cătălin Mihail
1
Bikfalvi, Andreas
1
Briggs, Elten
1
Classen, Moritz
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Crespo, Nuno Fernandes
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Daugherty, Patricia J.
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Dong, Yan
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Favoretto, Camila
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Florea, Dorian Laurentiu
1
Friedli, Thomas
1
Fu, Lin
1
Gebauer, Heiko
1
Guedes, Maria João
1
Huikkola, Tuomas
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Kohtamäki, Marko
1
Landry, Timothy D.
1
Lizarelli, Fabiane Letícia
1
Mao, Hongyi
1
Marcinkevicius, Gediminas
1
Mendes, Glauco Henrique de Sousa
1
Page, Thomas J.
1
Patel, Pankaj
1
Rauleckas, Rimantas
1
Rotea, Claudia Cristina
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Sebatiani, Roberta
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Shi, Linda Hui
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Smania, Guilherme Sales
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Spreng, Richard A.
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Sun, Xiaohua
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Tunisini, Annalisa
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Vilkas, Mantas
1
Xiao, Xiaohong
1
Zhang, Junnan
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Zhang, Yaowei
1
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The journal of business & industrial marketing
Industrial marketing management : the international journal for industrial and high-tech firms
41
International journal of production economics
20
Journal of business research : JBR
17
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
13
Research technology management : RTM
9
Service business
9
International marketing review
7
Technovation : the international journal of technological innovation, entrepreneurship and technology management
4
Journal of service management
3
Journal of service research : JSR
3
Journal of service theory and practice : JSTP
3
Technological forecasting & social change : an international journal
3
The journal of services marketing
3
Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
2
European journal of operational research : EJOR
2
International journal of operations & production management
2
International journal of physical distribution & logistics management : IJPD & LM
2
International journal of production research
2
International journal of quality and service sciences
2
Journal of management & governance
2
Journal of marketing research : JMR
2
Journal of service research
2
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
2
Service Value als Werttreiber : Konzepte, Messung und Steuerung
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Amfiteatru economic : an economic and business research periodical
1
Betriebswirtschaftliche Forschung und Praxis : BFuP
1
Business horizons
1
Business process management journal
1
Competitiveness review : an international business journal incorporating Journal of global competitiveness
1
Computers & operations research : and their applications to problems of world concern ; an international journal
1
Dienstleistungen im Gesundheitssektor : Produktivität, Arbeit und Management
1
European journal of marketing
1
European management journal
1
Gabler Edition Wissenschaft / Business-to-Business-Marketing
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Research
1
Global business and finance review
1
Global business and organizational excellence : a review of research & best practices
1
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ECONIS (ZBW)
13
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1
What can satisfy customers in servitization? : service or goods innovation
Xiao, Xiaohong
;
Zhou, Chengxu
;
Mao, Hongyi
- In:
The journal of business & industrial marketing
38
(
2023
)
10
,
pp. 2030-2046
Persistent link: https://www.econbiz.de/10014471880
Saved in:
2
When in Rome, do as the Romans do : can international marketing adaptation improve the association between servitization and profitability?
Guedes, Maria João
;
Crespo, Nuno Fernandes
;
Patel, Pankaj
- In:
The journal of business & industrial marketing
38
(
2023
)
10
,
pp. 2197-2219
Persistent link: https://www.econbiz.de/10014471924
Saved in:
3
The impact of servitization on manufacturing firms' market power : empirical evidence from China
Zhang, Junnan
;
Sun, Xiaohua
;
Dong, Yan
;
Fu, Lin
;
Zhang, …
- In:
The journal of business & industrial marketing
38
(
2023
)
3
,
pp. 609-621
Persistent link: https://www.econbiz.de/10013539356
Saved in:
4
Service innovation in medical device manufacturers : does the digitalization matter?
Smania, Guilherme Sales
;
Mendes, Glauco Henrique de Sousa
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
3
,
pp. 578-593
Persistent link: https://www.econbiz.de/10013165195
Saved in:
5
The interplay between product innovation and servitization : the mediating role of digitalization
Vilkas, Mantas
;
Bikfalvi, Andreas
;
Rauleckas, Rimantas
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
11
,
pp. 2169-2184
Persistent link: https://www.econbiz.de/10013455393
Saved in:
6
Eight organizational enablers of digital service-sales ambidexterity in industrial firms
Classen, Moritz
;
Friedli, Thomas
- In:
The journal of business & industrial marketing
37
(
2022
)
11
,
pp. 2142-2155
Persistent link: https://www.econbiz.de/10013455410
Saved in:
7
Placebo outsourcing : when does provider's bluffing enhance customer satisfaction?
Florea, Dorian Laurentiu
;
Barbu, Cătălin Mihail
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
6
,
pp. 1299-1313
Persistent link: https://www.econbiz.de/10013400056
Saved in:
8
Solution providers' strategic capabilities
Huikkola, Tuomas
;
Kohtamäki, Marko
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 752-770
Persistent link: https://www.econbiz.de/10011694223
Saved in:
9
A framework of satisfaction for continually delivered business services
Briggs, Elten
;
Landry, Timothy D.
;
Daugherty, Patricia J.
- In:
The journal of business & industrial marketing
31
(
2016
)
1
,
pp. 112-122
Persistent link: https://www.econbiz.de/10011539353
Saved in:
10
Innovative and networked business functions : customer-driven procurement
Tunisini, Annalisa
;
Sebatiani, Roberta
- In:
The journal of business & industrial marketing
30
(
2015
)
3/4
,
pp. 302-311
Persistent link: https://www.econbiz.de/10011342338
Saved in:
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