A framework of satisfaction for continually delivered business services
Year of publication: |
2016
|
---|---|
Authors: | Briggs, Elten ; Landry, Timothy D. ; Daugherty, Patricia J. |
Published in: |
The journal of business & industrial marketing. - Bingley : Emerald Publishing Limited, ISSN 0885-8624, ZDB-ID 649550-3. - Vol. 31.2016, 1, p. 112-122
|
Subject: | Social exchange theory | Disconfirmation | Economic satisfaction | Satisfaction formation | Service satisfaction | Social satisfaction | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Zufriedenheit | Satisfaction | Unternehmensdienstleistung | Business services |
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