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isPartOf:"The journal of services marketing"
~subject:"Job satisfaction"
~subject:"Kognition"
~subject:"Luxusgüter"
~subject:"United States"
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Job satisfaction
Kognition
Luxusgüter
United States
Emotion
45
Consumer behaviour
31
Konsumentenverhalten
31
Beziehungsmarketing
19
Customer satisfaction
19
Kundenzufriedenheit
19
Relationship marketing
19
Dienstleistungsqualität
13
Service quality
13
Customer service
9
Kundenservice
9
Arbeitszufriedenheit
6
Arbeitsverhalten
4
Beschwerdemanagement
4
Cognition
4
Complaint management
4
Dienstleistungsmarketing
4
Emotional exhaustion
4
Emotions
4
Services marketing
4
Stress
4
Work behaviour
4
Work stress
4
Brand management
3
Customer engagement
3
Luxury goods
3
Markenführung
3
Mobile communications
3
Mobilkommunikation
3
Retail
3
Satisfaction
3
Service encounter
3
Social behaviour
3
Soziales Verhalten
3
USA
3
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15
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Hur, Won-moo
2
Moon, Tae Won
2
Al-Okaily, Nour Salah
1
Alrawadieh, Ziad
1
Alzboun, Nidal
1
Barnett, Willy
1
Bedi, Akanksha
1
Brooks, John R.
1
Funches, Vanessa
1
Godefroit-Winkel, Delphine
1
Gong, Taeshik
1
Hur, Won-Moo
1
Ifie, Kemefasu
1
Jain, Sheetal
1
Jun, Jea-Kyoon
1
Jung, Yeon Sung
1
Kearney, Treasa
1
Koenig-Lewis, Nicole
1
Madupu, Vivek
1
Mishra, Sita
1
Moon, Taewon
1
O’Neill, Martin Anthony
1
Palmer, Adrian
1
Palmer, Adrian A.
1
Park, Oun-Joung
1
Park, Sang Il
1
Pritchard, Adrian
1
Ranganathan, Sampath Kumar
1
Riscinto-Kozub, Kristen Ann
1
Roy, Sanjit
1
Ryu, Jong-Hyun
1
Saxena, Garima
1
Schat, Aaron C. H.
1
Schill, Marie
1
Schwabe, Maria
1
Sekhon, Harjit
1
Sen, Sandipan
1
Shergill, Gurvinder S.
1
Slehat, Muna
1
Umasuthan, Hamsanandini
1
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The journal of services marketing
Journal of business research : JBR
56
International journal of hospitality management
48
Journal of business ethics : JOBE
33
Journal of consumer research : JCR ; an interdisciplinary bimonthly
29
Journal of retailing and consumer services
29
Academy of Management journal : AMJ
23
Journal of business and psychology
22
Journal of behavioral decision making
18
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
18
Journal of vocational behavior
18
International journal of contemporary hospitality management
17
Tourism management : research, policies, practice
17
Journal of managerial psychology
16
Psychology & marketing
15
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
14
The international journal of human resource management
14
International journal of human resource management
13
Journal of travel and tourism marketing
13
Cogent business & management
12
Human relations
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
Human performance
11
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
11
European management journal
10
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
10
Journal of hospitality marketing & management
10
Leadership & organization development journal
10
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
10
Tourism management perspectives : TMP
10
Working paper / National Bureau of Economic Research, Inc.
10
European journal of marketing : EJM
9
Journal of personnel psychology
9
SpringerLink / Bücher
9
Discussion paper series / IZA
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
8
Journal of management : JOM
8
Management decision : MD
8
The service industries journal
8
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ECONIS (ZBW)
15
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1
Enhancing affective commitment through gamified services of luxury brands : role of game mechanics and self-congruity
Saxena, Garima
;
Jain, Sheetal
;
Mishra, Sita
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1018-1031
Persistent link: https://www.econbiz.de/10014333591
Saved in:
2
The impact of eudaimonic well-being on experience and loyalty : a tourism context
Al-Okaily, Nour Salah
;
Alzboun, Nidal
;
Alrawadieh, Ziad
; …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
Saved in:
3
Consumer responses to environmental corporate social responsibility and luxury
Schill, Marie
;
Godefroit-Winkel, Delphine
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 769-780
Persistent link: https://www.econbiz.de/10013407599
Saved in:
4
Influence of empathy on hotel guests' emotional service experience
Umasuthan, Hamsanandini
;
Park, Oun-Joung
;
Ryu, Jong-Hyun
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 618-635
Persistent link: https://www.econbiz.de/10011801636
Saved in:
5
Employee revenge against uncivil customers
Bedi, Akanksha
;
Schat, Aaron C. H.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 636-649
Persistent link: https://www.econbiz.de/10011801639
Saved in:
6
Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa
;
Walsh, Gianfranco
;
Barnett, Willy
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011654735
Saved in:
7
The effect of workplace incivility on service employee creativity : the mediating role of emotional exhaustion and intrinsic motivation
Hur, Won-Moo
;
Moon, Taewon
;
Jun, Jea-Kyoon
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 302-315
Persistent link: https://www.econbiz.de/10011524400
Saved in:
8
Customer response to employee emotional labor : the structural relationship between emotional labor, job satisfaction, and customer satisfaction
Hur, Won-moo
;
Moon, Tae Won
;
Jung, Yeon Sung
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 71-80
Persistent link: https://www.econbiz.de/10010531127
Saved in:
9
Emotional antecedents and outcomes of service recovery : an exploratory study in the luxury hotel industry
Riscinto-Kozub, Kristen Ann
;
O’Neill, Martin Anthony
; …
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 233-243
Persistent link: https://www.econbiz.de/10010391426
Saved in:
10
The moderating roles of organizational justice on the relationship between emotional exhaustion and organizational loyalty in airline services
Hur, Won-moo
;
Park, Sang Il
;
Moon, Tae Won
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 195-206
Persistent link: https://www.econbiz.de/10010391434
Saved in:
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