The effect of workplace incivility on service employee creativity : the mediating role of emotional exhaustion and intrinsic motivation
Won-Moo Hur (School of Business Administration, Pukyong National University, Busan, South Korea), Taewon Moon (Hongik University, Seoul, South Korea), and Jea-Kyoon Jun (School of Business Administration, Pukyong National University, Busan, South Korea)
Year of publication: |
2016
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Authors: | Hur, Won-Moo ; Moon, Taewon ; Jun, Jea-Kyoon |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 30.2016, 3, p. 302-315
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Subject: | Coworker incivility | Customer incivility | Emotional exhaustion | Employee creativity | Intrinsic motivation | Kreativität | Creativity | Emotion | Arbeitsverhalten | Work behaviour | Leistungsmotivation | Work motivation | Motivation | Stress | Work stress | Arbeitszufriedenheit | Job satisfaction |
Saved in:
Online Resource