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isPartOf:"The service industries journal"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Leadership & organization development journal"
~person:"Quratulain, Samina"
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Arbeitskräfte
2
Arbeitsmobilität
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Arbeitsverhalten
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Arbeitszufriedenheit
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Employee retention
2
Job satisfaction
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Labour mobility
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Mitarbeiterbindung
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Abusive Supervision
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Beziehungsmarketing
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Consumer behaviour
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Coping-Strategie
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Customer incivility
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Leadership style
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employee Resilience
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empowerment
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innovative Behaviors
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revenge intention
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self-esteem
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turnover Intention
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turnover intentions
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Quratulain, Samina
Karatepe, Osman M.
3
Al-Hawari, Mohd Ahmad
2
Arasli, Huseyin
2
Bani-Melhem, Shaker
2
DiPietro, Robin B.
2
Guchait, Priyanko
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Jung, Hyo Sun
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Kim, Mi Ran
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Aideed, Hassan
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The service industries journal
Journal of hospitality marketing & management
Leadership & organization development journal
The international journal of human resource management
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ECONIS (ZBW)
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Does employee resilience exacerbate the effects of abusive supervision? : a study of frontline employees’ self-esteem, turnover intention, and innovative behaviors
Bani-Melhem, Shaker
;
Quratulain, Samina
;
Al-Hawari, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 611-629
Persistent link: https://www.econbiz.de/10012549288
Saved in:
2
Customer incivility and frontline employees' revenge intentions : interaction effects of employee empowerment and turnover intentions
Bani-Melhem, Shaker
;
Quratulain, Samina
;
Al-Hawari, …
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 450-470
Persistent link: https://www.econbiz.de/10012256145
Saved in:
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