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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~accessRights:"restricted"
~subject:"Service industry"
~type:"article"
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Performance measurement
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performance measurement
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Benchmarking : an international journal ; BIJ
3
International journal of production economics
3
International journal of quality & reliability management
3
Benchmarking : an international journal
2
International journal of services and operations management : IJSOM
2
Journal of service theory and practice : JSTP
2
Service business
2
The international journal of productivity and performance management
2
The service industries journal
2
Auditing : a journal of practice & theory
1
European business review
1
European journal of operational research : EJOR
1
Global business review
1
Government impact on sustainable and responsible supply chain management
1
Human systems management : HSM
1
Humanomics
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information systems and e-business management : ISeB
1
International journal of business excellence
1
International journal of business performance and supply chain modelling
1
International journal of business performance management : IJBPM
1
International journal of consumer studies
1
International journal of human resource management
1
International journal of innovation science
1
International journal of knowledge management : IJKM ; an official publication of the Information Resources Management Association
1
International journal of management and decision making : IJMDM
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of process management and benchmarking : IJPMB
1
International journal of production research
1
International journal of quality and service sciences
1
Journal of advances in management research : JAMR
1
Journal of international trade & commerce
1
Journal of management & organization : JMO
1
Journal of management analytics
1
Journal of organizational change management
1
Journal of service research
1
Journal of travel and tourism marketing
1
Management decision
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
2
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
3
Key performance indicators measurement in service business : a fuzzy VIKOR approach
Sofiyabadi, Javad
;
Kolahi, Bahare
;
Valmohammadi, Changiz
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1028-1042
Persistent link: https://www.econbiz.de/10011687818
Saved in:
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