Impact of total quality services on financial performance : role of service profit chain
Jeevan Jyoti, Sumeet Kour and Jyoti Sharma
| Year of publication: |
August 2017
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| Authors: | Jyoti, Jeevan ; Kour, Sumeet ; Sharma, Jyoti |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 28.2017, 8, p. 897-929
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| Subject: | total service quality | internal service quality | external service quality | employee commitment | customer satisfaction | employee satisfaction | finacial performance | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Arbeitszufriedenheit | Job satisfaction | Mitarbeiterbindung | Employee retention | Performance-Messung | Performance measurement | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2016.1274647 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011977067