Cerri, Shpetim - In: Annales Universitatis Apulensis Series Oeconomica 2 (2012) 14, pp. 32-32
The purpose of the study is to assess the service quality in high publiceducation in Albania, using the SERVQUAL approach. Today Albanian public universitiesare facing fierce competition from private universities, so they find imperative focusingfirmly on service quality they offer to students....