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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~isPartOf:"Health marketing quarterly"
~isPartOf:"Journal of air transport management"
~subject:"Data-Envelopment-Analyse"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Leistungsmessung von Unternehmen"
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Data-Envelopment-Analyse
Dienstleistungsqualität
Performance measurement
103
Performance-Messung
103
Quality management
44
Qualitätsmanagement
44
Service quality
18
Airport
13
Firm performance
13
Flughafen
13
Unternehmenserfolg
13
Airline
11
Balanced Scorecard
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Balanced scorecard
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Data envelopment analysis
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Fluggesellschaft
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Performance-Management
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performance measurement
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Fuzzy sets
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He, Zhen
2
Kweh, Qian Long
2
Saen, Reza Farzipoor
2
Tavassoli, Mohammad
2
Zhang, Min
2
Aristovnik, Aleksander
1
Babakus, Emin
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Badizadeh, Taliva
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Baser, Onur
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Bezerra, George Christian Linhares
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Bhadra, Dipasis
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Chan, Ya-hui
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Chang, Tsang-Chuan
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Chen, H. T.
1
Chen, K. S.
1
Chen, Kuen-Suan
1
Cinaroglu, Songul
1
Constantino, Francesco
1
Dabestani, Reza
1
Dahlgaard, Jens Jörn
1
Dahlgaard-Park, Su Mi
1
Devadason, Evelyn
1
Di Gravio, Giulio
1
Faramarzi, Gholam Reza
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Gill, Liz
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Gomes, Carlos Francisco
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Grant, Cori Cohen
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Gurjar, Bhola R.
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Iyer, K. Chandrashekhar
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Jain, Soumya
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Jiang, Minghui
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Joo, Seong-Jong
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Jyoti, Jeevan
1
Ke, Ben
1
Khan, Bilal Ahmad
1
Kim, Min Gyu
1
Kogan, Konstantin
1
Kour, Sumeet
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Kuo, Kuo-Cheng
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Health marketing quarterly
Journal of air transport management
Omega : the international journal of management science
58
European journal of operational research : EJOR
46
Benchmarking : an international journal ; BIJ
29
The service industries journal
23
Socio-economic planning sciences : the international journal of public sector decision-making
19
International journal of services and operations management
18
International journal of production economics
16
International journal of productivity and quality management : IJPQM
15
Journal of the Operational Research Society
14
International journal of production research
13
International journal of quality & reliability management
13
International journal of hospitality management
11
Journal of business research : JBR
11
Journal of the Operational Research Society : OR
11
SpringerLink / Bücher
11
Tourism management : research, policies, practice
11
International journal of contemporary hospitality management
10
Journal of modelling in management
9
International journal of logistics systems and management
8
International Series in Operations Research & Management Science
7
Health care management review : HCM review
6
International journal of process management and benchmarking : IJPMB
6
International journal of quality and service sciences
6
Journal of hospitality marketing & management
6
The TQM journal : the international review of organizational improvement
6
Transportation research / E : an international journal
6
Applied economics
5
Benchmarking : an international journal
5
Energy economics
5
IMA journal of management mathematics
5
INFOR : information systems and operational research
5
Managing service productivity : using frontier efficiency methodologies and multicriteria decision making for improving service performance
5
Operational research : an international journal
5
RAIRO / Operations research
5
Technological forecasting & social change : an international journal
5
The international journal of productivity and performance management
5
The international journal of productivity and performance management : IJPPM
5
Total quality management & business excellence
5
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ECONIS (ZBW)
28
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1
Sustainable airport development with performance evaluation forecasts : a case study of 12 Asian airports
Wang, Zhanwei
;
Song, Woon Kyung
- In:
Journal of air transport management
89
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012384160
Saved in:
2
Functional efficiency in airport terminals : a review on Overall and Stratified Service Quality
Thampan, Aromal
;
Sinha, Kapil
;
Gurjar, Bhola R.
; …
- In:
Journal of air transport management
87
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012291811
Saved in:
3
Performance measurement of airports using data envelopment analysis : a review of methods and findings
Iyer, K. Chandrashekhar
;
Jain, Soumya
- In:
Journal of air transport management
81
(
2019
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012120890
Saved in:
4
Part-time practice in healthcare : impact on operational versus medical performance
Kogan, Konstantin
;
Panizel, Rafi
;
Perlman, Yael
- In:
Health marketing quarterly
35
(
2018
)
2
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011979322
Saved in:
5
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
6
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
7
Measuring the impact of soft and hard quality practices on service innovation and organisational performance
Khan, Bilal Ahmad
;
Naeem, Hummayoun
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1402-1426
Persistent link: https://www.econbiz.de/10011919000
Saved in:
8
Business excellence : the managerial and value-creation efficiencies of the insurance companies
Mohammad Nourani
;
Devadason, Evelyn
;
Kweh, Qian Long
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 879-896
Persistent link: https://www.econbiz.de/10011977063
Saved in:
9
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
10
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
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