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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~isPartOf:"International journal of services and operations management"
~isPartOf:"The international journal of productivity and performance management"
~subject:"Measurement"
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Search: subject_exact:"Leistungsmessung von Unternehmen"
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Measurement
Performance measurement
193
Performance-Messung
193
Quality management
55
Qualitätsmanagement
55
Performance management
38
Performance-Management
38
Firm performance
35
Lieferkette
35
Supply chain
35
Unternehmenserfolg
35
Dienstleistungsqualität
25
Service quality
25
Balanced Scorecard
21
Balanced scorecard
21
Hospital
15
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Bibliometrics
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Bibliometrie
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Data envelopment analysis
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Data-Envelopment-Analyse
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Business process management
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Customer satisfaction
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Prozessmanagement
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Betriebliche Kennzahl
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Financial ratio
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Human Resource Management
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Personalmanagement
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performance measurement
12
Fuzzy sets
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Fuzzy-Set-Theorie
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Asif, Muhammad
2
He, Zhen
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Zhang, Min
2
Ahmad, Haseeb
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Awan, Muhammad
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Awan, Muhammad Usman
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Barbosa, Belem
1
C̆ubrani´c-Dobrodolac, Marjana
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Denda, Nebojša
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Dobrodolac, Momčilo
1
Francescatto, Matheus
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Giraldo-García, Jaime
1
Haque, Shahbaz Ul
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Jajja, Muhammad Shakeel Sadiq
1
Ke, Ben
1
Kelly, Kevin
1
Marković, Dejan
1
Michelin, Cláudiade
1
Nappi, Vanessa
1
Neuenfeldt Júnior, Alvaro Luiz
1
Pillai, Rajasshrie
1
Ramírez-Ramírez, Diógenes
1
Ribeiro, Hugo
1
Siluk, Julio Cezar Mairesse
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Sivathanu, Brijesh
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1
Wang, Weicheng
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of services and operations management
The international journal of productivity and performance management
The international journal of productivity and performance management : IJPPM
10
Journal of business research : JBR
9
European journal of operational research : EJOR
7
Measuring business excellence : the journal of organizational performance management
6
Total quality management & business excellence
6
International journal of production economics
5
Journal of business ethics : JOBE
5
International journal of production research
4
Journal of business and psychology
4
The journal of portfolio management : JPM
4
Business & society
3
Global business review
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International business review : the official journal of the European International Business Academy
3
International journal of hospitality management
3
International journal of productivity and quality management : IJPQM
3
International journal of quality & reliability management
3
Journal of air transport management
3
Journal of information & knowledge management : JIKM
3
Journal of management accounting research : JMAR
3
Journal of risk and financial management : JRFM
3
Knowledge management research & practice : KMRP
3
Management research review
3
Technological forecasting & social change : an international journal
3
The journal of alternative investments
3
Achieving excellence in stakeholder management
2
Afro-Asian Journal of Finance and Accounting : AAJFA
2
Amfiteatru economic : an economic and business research periodical
2
Annals of operations research ; 226
2
Business analyst : a refereed journal of Shri Ram College of Commerce
2
Business performance measurement : theory and practice
2
Business process management journal
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Corporate reputation review : an international journal
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Discussion paper / Tinbergen Institute
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Discussion papers in accounting and finance
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Econometric reviews
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ECONIS (ZBW)
10
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1
Proposing a performance framework for innovation measurement : an exploratory case-based research
Nappi, Vanessa
;
Kelly, Kevin
- In:
The international journal of productivity and …
71
(
2022
)
5
,
pp. 1829-1853
Persistent link: https://www.econbiz.de/10013365927
Saved in:
2
A competitiveness measurement system of Brazilian start-ups
Silva Júnior, Claudio Roberto
;
Siluk, Julio Cezar Mairesse
- In:
The international journal of productivity and …
72
(
2023
)
10
,
pp. 2919-2948
Persistent link: https://www.econbiz.de/10014431862
Saved in:
3
Measure what matters : descriptive and predictive metrics of HRM-pathway toward organizational performance
Pillai, Rajasshrie
;
Sivathanu, Brijesh
- In:
The international journal of productivity and …
71
(
2022
)
7
,
pp. 3009-3029
Persistent link: https://www.econbiz.de/10013366303
Saved in:
4
Productivity metrics in the context of knowledge work : literature vs practice
Tapasco-Alzate, Omar A.
;
Giraldo-García, Jaime
; …
- In:
The international journal of productivity and …
71
(
2022
)
7
,
pp. 3030-3055
Persistent link: https://www.econbiz.de/10013366307
Saved in:
5
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
6
Towards an efficient IS service management: the internal customers' zone of tolerance
Ribeiro, Hugo
;
Barbosa, Belem
- In:
International journal of services and operations management
28
(
2017
)
2
,
pp. 141-162
Persistent link: https://www.econbiz.de/10011859672
Saved in:
7
Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing
;
He, Zhen
;
Ke, Ben
;
Zhang, Min
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
Saved in:
8
Developing a scale for service quality measurement in banks
Asif, Muhammad
;
Awan, Muhammad Usman
;
Jajja, Muhammad …
- In:
International journal of services and operations management
23
(
2016
)
2
,
pp. 153-168
Persistent link: https://www.econbiz.de/10011584478
Saved in:
9
Developing a scale for measuring service quality in the public sector
Asif, Muhammad
;
Awan, Muhammad
;
Haque, Shahbaz Ul
- In:
International journal of services and operations management
24
(
2016
)
3
,
pp. 418-432
Persistent link: https://www.econbiz.de/10011636001
Saved in:
10
Using work stress measurement to develop and implement a TQM programme : a case of counter clerks in Serbian Post
Dobrodolac, Momčilo
;
Marković, Dejan
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
11
,
pp. 1262-1279
Persistent link: https://www.econbiz.de/10010468799
Saved in:
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