Developing a scale for measuring service quality in the public sector
Year of publication: |
2016
|
---|---|
Authors: | Asif, Muhammad ; Awan, Muhammad ; Haque, Shahbaz Ul |
Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 24.2016, 3, p. 418-432
|
Subject: | service quality | scale development | public sector | SERVQUAL | structural equation modelling | Dienstleistungsqualität | Service quality | Messung | Measurement | Öffentlicher Sektor | Public sector | Öffentliche Dienstleistung | Public services | Strukturgleichungsmodell | Structural equation model | Performance-Messung | Performance measurement |
-
Nawafleh, Sahem, (2020)
-
Connecting knowledge and performance in public services : from knowing to doing
Walshe, Kieran, (2010)
-
Jernick, G. Arun, (2018)
- More ...
-
A model for total quality management in higher education
Asif, Muhammad, (2013)
-
Development of a service quality model for academic libraries
Awan, Muhammad, (2013)
-
Mobile Apps Acceptability: A Meta-Analysis Model for Google Play
Shehzaib, Usman, (2018)
- More ...