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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~isPartOf:"Journal of air transport management"
~isPartOf:"Public management review"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Leistungsmessung von Unternehmen"
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Dienstleistungsqualität
Performance measurement
140
Performance-Messung
140
Quality management
44
Qualitätsmanagement
44
Performance management
24
Performance-Management
24
Firm performance
19
Service quality
19
Unternehmenserfolg
19
Airport
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Flughafen
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performance measurement
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Airline
11
Balanced Scorecard
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Balanced scorecard
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Customer satisfaction
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Fluggesellschaft
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Kundenzufriedenheit
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New public management
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Data envelopment analysis
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Großbritannien
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Business process management
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KMU
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Measurement
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6
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He, Zhen
2
Zhang, Min
2
Baser, Onur
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Bezerra, George Christian Linhares
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Chan, Ya-hui
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Chang, Tsang-Chuan
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Chen, H. T.
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Chen, K. S.
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Chen, Kuen-Suan
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Christensen, Julian
1
Cinaroglu, Songul
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Constantino, Francesco
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Dabestani, Reza
1
Dahlgaard, Jens Jörn
1
Dahlgaard-Park, Su Mi
1
Di Gravio, Giulio
1
Gomes, Carlos Francisco
1
Gurjar, Bhola R.
1
James, Oliver
1
Jiang, Minghui
1
Jyoti, Jeevan
1
Ke, Ben
1
Khan, Bilal Ahmad
1
Kim, Min Gyu
1
Kour, Sumeet
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Li, Xiangyang
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Lin, C. L.
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Lin, Shu-ping
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Moxham, Claire
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Naeem, Hummayoun
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Niu, Meili
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Noda, Yu
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Rajasekar, E.
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Saljoughian, Mohammad
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Shahin, Arash
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Sharma, Jyoti
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Shin, Wan Seon
1
Shirouyehzad, Hadi
1
Sinha, Kapil
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Thampan, Aromal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of air transport management
Public management review
The service industries journal
19
International journal of quality & reliability management
11
International journal of services and operations management
11
International journal of hospitality management
9
Benchmarking : an international journal ; BIJ
7
International journal of contemporary hospitality management
7
International journal of productivity and quality management : IJPQM
7
Tourism management : research, policies, practice
7
International journal of quality and service sciences
6
Journal of business research : JBR
6
The TQM journal : the international review of organizational improvement
6
Health care management review : HCM review
5
International journal of production economics
5
Journal of hospitality marketing & management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
The journal of services marketing
4
Total quality management & business excellence
4
Auditing : a journal of practice & theory
3
Cogent business & management
3
Health marketing quarterly
3
International journal of pharmaceutical and healthcare marketing : IJPHM
3
International journal of services and standards
3
International journal of services, economics and management
3
International public management journal
3
Journal of retailing and consumer services
3
Journal of service management
3
Journal of travel and tourism marketing
3
Management, Prozessgestaltung, Kundenperspektive
3
Transportation research / E : an international journal
3
European journal of operational research : EJOR
2
IMA journal of management mathematics
2
IZA Discussion Paper
2
Inquiry : a journal of health care organization, provision and financing
2
International journal of business and systems research
2
International journal of business information systems : IJBIS
2
International journal of economics and finance
2
International journal of leisure and tourism marketing : IJLTM
2
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ECONIS (ZBW)
19
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1
Reporting multiple dimensions of public service performance : information order effects on citizens' willingness to use services
Christensen, Julian
;
James, Oliver
- In:
Public management review
24
(
2022
)
1
,
pp. 142-157
Persistent link: https://www.econbiz.de/10012802116
Saved in:
2
Performance information and learning effects on citizen satisfaction with public services
Noda, Yu
- In:
Public management review
23
(
2021
)
12
,
pp. 1833-1855
Persistent link: https://www.econbiz.de/10012695074
Saved in:
3
Exploring the relationship between government budget information and citizens' perceptions of public service performance in China
Wang, Qiushi
;
Niu, Meili
- In:
Public management review
22
(
2020
)
3
,
pp. 317-340
Persistent link: https://www.econbiz.de/10012178924
Saved in:
4
Functional efficiency in airport terminals : a review on Overall and Stratified Service Quality
Thampan, Aromal
;
Sinha, Kapil
;
Gurjar, Bhola R.
; …
- In:
Journal of air transport management
87
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012291811
Saved in:
5
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
6
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
7
Measuring the impact of soft and hard quality practices on service innovation and organisational performance
Khan, Bilal Ahmad
;
Naeem, Hummayoun
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1402-1426
Persistent link: https://www.econbiz.de/10011919000
Saved in:
8
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
9
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
10
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
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