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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~isPartOf:"Total quality management & business excellence"
~subject:"Balanced scorecard"
~subject:"Dienstleistungsqualität"
~subject:"Unternehmenserfolg"
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Balanced scorecard
Dienstleistungsqualität
Unternehmenserfolg
Performance measurement
110
Performance-Messung
110
Quality management
69
Qualitätsmanagement
69
Firm performance
32
Service quality
16
performance measurement
14
quality management
12
Balanced Scorecard
11
Performance management
11
Performance-Management
11
organisational performance
11
Customer satisfaction
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Kundenzufriedenheit
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KMU
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Measurement
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Messung
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Einführung
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Hospital
6
Implementation
6
Krankenhaus
6
Taiwan
6
financial performance
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total quality management
6
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5
Data envelopment analysis
5
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Cudney, Elizabeth A.
3
Kumar, Vimal
3
Antony, Jiju
2
Biazzo, Stefano
2
Garengo, Patrizia
2
He, Zhen
2
Park, Sang-June
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Raj, Rohit
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Yi, Youjae
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Alsuwaidi, Maitha
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Baser, Onur
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Calerón Molina, Miguel Ángel
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Chan, Ya-Hui
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Chan, Ya-hui
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Chang, Tsang-Chuan
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Chang, Yeun Wen
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Chen, H. T.
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Daim, Tugrul U.
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Devadasan, S. R.
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Total quality management & business excellence
The international journal of productivity and performance management : IJPPM
49
International journal of hospitality management
37
Journal of business research : JBR
37
International journal of production economics
36
International journal of productivity and quality management : IJPQM
30
Benchmarking : an international journal ; BIJ
29
International journal of quality & reliability management
26
International journal of production research
25
The international journal of productivity and performance management
25
The service industries journal
25
Cogent business & management
22
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
International journal of business performance management
21
International journal of services and operations management
20
Public performance & management review
20
The TQM journal : the international review of organizational improvement
20
SpringerLink / Bücher
19
International journal of business excellence
18
Journal of business ethics : JOBE
18
Industrial marketing management : the international journal for industrial and high-tech firms
16
International journal of contemporary hospitality management
16
Journal of accounting & organizational change
16
Journal of management accounting research : JMAR
16
Measuring business excellence : the journal of organizational performance management
16
Tourism management : research, policies, practice
16
Advances in management accounting : a research annual
13
International journal of business information systems : IJBIS
13
The journal of business & industrial marketing
13
Management accounting research
12
International journal of business excellence : IJBEX
11
International journal of innovation management
11
International journal of logistics systems and management
11
Journal of Asian finance, economics and business : JAFEB
11
Journal of business economics and management
11
Journal of management : JOM
11
Omega : the international journal of management science
11
Benchmarking : an international journal
10
Business process management journal
10
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ECONIS (ZBW)
55
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1
Relating the strategic role of technology orientation in organizational TQM performance
Raj, Rohit
;
Kumar, Vimal
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
35
(
2024
)
3/4
,
pp. 341-371
Persistent link: https://www.econbiz.de/10014513359
Saved in:
2
Strategic conceptualization and operationalization of digital orientation to support organizational TQM performance
Raj, Rohit
;
Kumar, Vimal
;
Sonmezturk Bolatan, Gulin Idil
; …
- In:
Total quality management & business excellence
35
(
2024
)
7/8
,
pp. 784-813
Persistent link: https://www.econbiz.de/10014549057
Saved in:
3
TQM practices and their impact on organisational performance : the case of India's deming-award industries
Mittal, Ankesh
;
Gupta, Pardeep
;
Kumar, Vimal
;
Antony, Jiju
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1410-1437
Persistent link: https://www.econbiz.de/10014320301
Saved in:
4
Lean production, information and communication technologies and operational performance
Marodin, Giuliano Almeida
;
Chiappetta Jabbour, Charbel José
- In:
Total quality management & business excellence
34
(
2023
)
2
,
pp. 183-200
Persistent link: https://www.econbiz.de/10013550046
Saved in:
5
Exploring performance measurement practices in Brazilian startups
Costa, Maria Angélica Silva
;
Guerino, Guilherme Corredato
- In:
Total quality management & business excellence
33
(
2022
)
6
,
pp. 637-663
Persistent link: https://www.econbiz.de/10013166907
Saved in:
6
Determinants of expected performance after ISO 9001 certification withdrawal
Cândido, Carlos J. F.
;
Ferreira, Luís M. F. R.
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1691-1717
Persistent link: https://www.econbiz.de/10013482806
Saved in:
7
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
Saved in:
8
A meta-analytic investigation of lean practices and their impact on organisational performance
Antony, Jiju
;
Swarnakar, Vikas
;
Cudney, Elizabeth A.
; …
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1799-1825
Persistent link: https://www.econbiz.de/10013482815
Saved in:
9
Corporate social responsibility performance index model from stakeholder's perspective : case of an industrial company
Widad, Fethallah
;
Lotfi, Chraibi
;
Naoufal, Sefiani
- In:
Total quality management & business excellence
33
(
2022
)
13
,
pp. 1526-1546
Persistent link: https://www.econbiz.de/10013415850
Saved in:
10
The linkages between alternative models measuring service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1264-1294
Persistent link: https://www.econbiz.de/10013352668
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