The linkages between alternative models measuring service quality
Year of publication: |
2022
|
---|---|
Authors: | Park, Sang-June ; Yi, Youjae ; Lee, Yeong-Ran |
Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 33.2022, 11, p. 1264-1294
|
Subject: | disconfirmation | expectation | performance | Service quality | Dienstleistungsqualität | Performance-Messung | Performance measurement | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Messung | Measurement |
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