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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~isPartOf:"Total quality management & business excellence"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
~subject:"Unternehmenserfolg"
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Customer satisfaction
Dienstleistungsqualität
Unternehmenserfolg
Performance measurement
110
Performance-Messung
110
Quality management
69
Qualitätsmanagement
69
Firm performance
32
Service quality
16
performance measurement
14
quality management
12
Balanced Scorecard
11
Balanced scorecard
11
Performance management
11
Performance-Management
11
organisational performance
11
Kundenzufriedenheit
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Business process management
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KMU
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Measurement
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Messung
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Standardisierung
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Structural equation model
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Hospital
6
Implementation
6
Krankenhaus
6
Taiwan
6
financial performance
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total quality management
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5
Data envelopment analysis
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Cudney, Elizabeth A.
3
Kumar, Vimal
3
Antony, Jiju
2
Chen, Kuen-Suan
2
He, Zhen
2
Park, Sang-June
2
Raj, Rohit
2
Yi, Youjae
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Zhang, Min
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Alsuwaidi, Maitha
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Alsyouf, Imad
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Bagur-Femenías, Llorenç
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Baser, Onur
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Bento, Graziela dos Santos
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Birch-Jensen, A.
1
Chan, Ya-Hui
1
Chan, Ya-hui
1
Chang, Huo-Tsan
1
Chang, Tsang-Chuan
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Chang, Yeun Wen
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Chen, H. T.
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Chen, K. S.
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Chiappetta Jabbour, Charbel José
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Cinaroglu, Songul
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Costa, Maria Angélica Silva
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Cândido, Carlos J. F.
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Dabestani, Reza
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Daim, Tugrul U.
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Devadasan, S. R.
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Devadason, Evelyn
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Eklöf, Jan A.
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Elg, Mattias
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Evans, James R.
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Ferreira, Luís M. F. R.
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Total quality management & business excellence
Journal of business research : JBR
40
International journal of hospitality management
35
International journal of production economics
30
The international journal of productivity and performance management : IJPPM
27
Benchmarking : an international journal ; BIJ
25
International journal of quality & reliability management
24
International journal of productivity and quality management : IJPQM
23
International journal of production research
22
The service industries journal
21
Public performance & management review
19
The international journal of productivity and performance management
19
Cogent business & management
18
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
17
The TQM journal : the international review of organizational improvement
17
International journal of contemporary hospitality management
16
Tourism management : research, policies, practice
16
International journal of business performance management
15
International journal of services and operations management
15
Journal of business ethics : JOBE
15
Industrial marketing management : the international journal for industrial and high-tech firms
14
The journal of business & industrial marketing
14
SpringerLink / Bücher
13
International journal of business excellence : IJBEX
11
International journal of innovation management
11
Journal of management : JOM
11
Public management review
11
Tourism economics : the business and finance of tourism and recreation
11
Benchmarking : an international journal
10
Business process management journal
10
Health care management review : HCM review
10
International journal of business excellence
10
International journal of business information systems : IJBIS
10
Journal of Asian finance, economics and business : JAFEB
10
Journal of industrial engineering and management : JIEM
10
Measuring business excellence : the journal of organizational performance management
10
The accounting review : a publication of the American Accounting Association
10
The international journal of human resource management
10
International journal of business innovation and research
9
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ECONIS (ZBW)
49
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1
Relating the strategic role of technology orientation in organizational TQM performance
Raj, Rohit
;
Kumar, Vimal
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
35
(
2024
)
3/4
,
pp. 341-371
Persistent link: https://www.econbiz.de/10014513359
Saved in:
2
Strategic conceptualization and operationalization of digital orientation to support organizational TQM performance
Raj, Rohit
;
Kumar, Vimal
;
Sonmezturk Bolatan, Gulin Idil
; …
- In:
Total quality management & business excellence
35
(
2024
)
7/8
,
pp. 784-813
Persistent link: https://www.econbiz.de/10014549057
Saved in:
3
TQM practices and their impact on organisational performance : the case of India's deming-award industries
Mittal, Ankesh
;
Gupta, Pardeep
;
Kumar, Vimal
;
Antony, Jiju
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1410-1437
Persistent link: https://www.econbiz.de/10014320301
Saved in:
4
Lean production, information and communication technologies and operational performance
Marodin, Giuliano Almeida
;
Chiappetta Jabbour, Charbel José
- In:
Total quality management & business excellence
34
(
2023
)
2
,
pp. 183-200
Persistent link: https://www.econbiz.de/10013550046
Saved in:
5
Exploring performance measurement practices in Brazilian startups
Costa, Maria Angélica Silva
;
Guerino, Guilherme Corredato
- In:
Total quality management & business excellence
33
(
2022
)
6
,
pp. 637-663
Persistent link: https://www.econbiz.de/10013166907
Saved in:
6
Determinants of expected performance after ISO 9001 certification withdrawal
Cândido, Carlos J. F.
;
Ferreira, Luís M. F. R.
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1691-1717
Persistent link: https://www.econbiz.de/10013482806
Saved in:
7
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
Saved in:
8
A meta-analytic investigation of lean practices and their impact on organisational performance
Antony, Jiju
;
Swarnakar, Vikas
;
Cudney, Elizabeth A.
; …
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1799-1825
Persistent link: https://www.econbiz.de/10013482815
Saved in:
9
Corporate social responsibility performance index model from stakeholder's perspective : case of an industrial company
Widad, Fethallah
;
Lotfi, Chraibi
;
Naoufal, Sefiani
- In:
Total quality management & business excellence
33
(
2022
)
13
,
pp. 1526-1546
Persistent link: https://www.econbiz.de/10013415850
Saved in:
10
The linkages between alternative models measuring service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1264-1294
Persistent link: https://www.econbiz.de/10013352668
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