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person:"Arndt, Aaron D."
~person:"Huber, Frank"
~person:"Punniyamoorthy, M."
~subject:"Performance-Management"
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Search: subject_exact:"Kfz-Gewerbe"
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Performance-Management
Automotive services industry
8
Kfz-Gewerbe
8
Beziehungsmarketing
4
Relationship marketing
4
Deutschland
3
Germany
3
Performance management
3
Dienstleistungsqualität
2
Fuzzy sets
2
Fuzzy-Set-Theorie
2
Salespeople
2
Service quality
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Verkaufspersonal
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AHP approach
1
AHP-Verfahren
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Absatz
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Arbeitsgruppe
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Arbeitsteilung
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Betriebliche Kennzahl
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Betriebsklima
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Brand image
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Causality analysis
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Consumer behaviour
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Correlation
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Customer satisfaction
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Customer service
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Data envelopment analysis
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Data-Envelopment-Analyse
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Division of labour
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Erfolgsfaktor
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Estimation
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Financial ratio
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Gewinn
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India
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Indien
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Arndt, Aaron D.
Huber, Frank
Punniyamoorthy, M.
Imai, Noriyuki
2
Parameshwaran, R.
2
Srinivasan, P. S. S.
2
Ashwin, Sarah
1
Charunyanath, S. T.
1
Garg, Suresh
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Karande, Kiran
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Sharma, Rishu
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European journal of industrial engineering : EJIE
1
International journal of business excellence
1
Journal of retailing and consumer services
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ECONIS (ZBW)
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Is it better for salespeople to have the highest customer orientation or a strong fit with their group's customer orientation? : findings from automobile dealerships
Arndt, Aaron D.
;
Karande, Kiran
- In:
Journal of retailing and consumer services
19
(
2012
)
3
,
pp. 353-359
Persistent link: https://www.econbiz.de/10009541791
Saved in:
2
An integrated approach for performance enhancement in automobile repair shops
Parameshwaran, R.
;
Srinivasan, P. S. S.
;
Punniyamoorthy, M.
- In:
International journal of business excellence
3
(
2010
)
1
,
pp. 77-104
Persistent link: https://www.econbiz.de/10009575534
Saved in:
3
Integrating fuzzy analytical hierarchy process and data envelopment analysis for performance management in automobile repair shops
Parameshwaran, R.
;
Srinivasan, P. S. S.
;
Punniyamoorthy, M.
- In:
European journal of industrial engineering : EJIE
3
(
2009
)
4
,
pp. 450-467
Persistent link: https://www.econbiz.de/10003904444
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