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person:"Breuer, Christoph"
~person:"Bezold, Thomas"
~person:"Richardson, Samuel"
~subject:"Gastronomie"
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Zur Messung der Dienstleistungsqualität : eine theoretische und empirische Studie zur Methodenentwicklung unter besonderer Berücksichtigung des ereignisorientierten Ansatzes
Bezold, Thomas
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1996
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